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casino floor supervisor resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Focused Supervisor brings strong background in policy and safety procedure development, implementation and enforcement. Quality-driven leader leveraging exceptional employee training and development capabilities. Brings 5 years of comprehensive experience supporting business leadership. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Skills
  • Resolving complaints
  • Coordinating documents
  • Supporting promotions
  • Training employees
  • Greeting guests
  • Currency conversion
  • Customer service
  • Troubleshooting
  • Decision-making
  • Friendly, positive attitude
  • Problem resolution
  • Processes and procedures
  • Goal-oriented
  • Experience in leadership
  • Reliable & trustworthy
  • People skills
  • Relationship building
  • Analytical
  • Flexible schedule
  • Team building
Experience
Casino Floor Supervisor, 08/2021 - Current
Championx Corp. Odessa, TX,
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
  • Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Evaluated workers' performance to write performance reviews.
  • Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
  • Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Casino Floor Supervisor, 03/2017 - 08/2021
Excela Health Jeannette, PA,
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
  • Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Observed tables closely to spot errors and irregularities.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Evaluated workers' performance to write performance reviews.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Warehouse Lead, 09/2016 - 01/2017
Samsung Distribution Center City, STATE,
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Loaded and unloaded trailers with care and efficiency.
  • Used computer and company software to enter shipment and inventory records.
  • Staged and sorted products for loading.
  • Operated forklifts or pallet jacks to transport items.
  • Reviewed work orders to determine work assignments and material and equipment needs.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
  • Maintained inventory records with timely updates.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
Patient Transporter, 11/2015 - 08/2016
Penn State Hershey Medical Center City, STATE,
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Picked up requested orders to move equipment and supplies to assigned treatment areas.
  • Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Lifted patients using proper body mechanics and lifting techniques.
  • Greeted patient and explained transport plan and destination.
  • Retrieved patient's nurse to refer medical or related questions.
  • Utilized transportation EMR system to record transport and report information.
  • Supported and coached new employees on policies and safety measures and offered assistance with tasks.
Education and Training
Associate of Applied Science: Business Administration, Expected in 05/2023
-
Harrisburg Area Community College - Harrisburg, PA
GPA:
Status -
High School Diploma: , Expected in 05/2012
-
Lebanon High School - Lebanon, PA,
GPA:
Status -

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Resume Overview

School Attended

  • Harrisburg Area Community College
  • Lebanon High School

Job Titles Held:

  • Casino Floor Supervisor
  • Casino Floor Supervisor
  • Warehouse Lead
  • Patient Transporter

Degrees

  • Associate of Applied Science
  • High School Diploma

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