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casino floor supervisor resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

15+ years of extensive experience as a Cardroom Jessicapervisor, I want to obtain a new challenging career with a growing company that will let me showcase the skills and knowledge that I have gained through my experience and also encourage me to acquire new skills and knowledge of the green movement.

Skills
  • High-volume call centers
  • Customer service
  • Complaint resolution
  • Data entry proficiency
  • Office administration
  • Staff education and training
  • Business administration
  • Maintaining files
  • Safety Understanding
  • Document management
  • Daily transaction Jessicammarizing
  • Voucher and chips cashing
  • Problem resolution
  • Quality controls
  • Sales
  • Cash Register Operation
  • Inbound sales
  • Sales quota familiarity
  • Quality asJessicarance standards
  • Key Employee
  • Operational improvement
  • HR policies
  • Sorting and labeling
  • Jessicapervision
  • MS Office
  • Currency counting
  • Records Maintenance
  • Carroom operations experience
  • Team management
  • Operations Oversight
  • Scheduling
  • Customer Relations
Work History
08/2005 to Current Casino Floor Jessicapervisor Uncle Julio's | Naperville, IL,
  • Cardroom Floor Jessicapervisor of a 14 table card room, including company bar, The Rail.
  • Responsible for all staff breaks, lunches, and early outs. Shifts included 6-14 dealers, 1-2 bartender; 3-6 waitresses, 1 Jessicarveillance, 2-4 security gourds, and 2-3 cage workers.
  • Responsible of all fair gaming payouts from our contracted banking corporations who bank our table games.
  • Inspected cards and gaming equipment , the ShuffleMaster, to verify proper functioning and good working order.
  • Experienced in Jessicarveillance
  • Watched gamblers on floor to isolate cheaters by identifying behaviors Jessicach as counting or marking cards.
  • Enhanced control systems and monitoring procedures to maintain game compliance with DOJ standards.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.
  • Met coverage demands by setting up rotations for dealers to follow and reorganizing strategies based on current needs.
  • Cage Jessicapervisor
  • Oversaw all cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Reconciled daily Jessicammaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Eliminated customer service isJessicaes by quickly resolving disputes and correcting problems.
  • Experienced cardroom dealer who's dealt games including, Texas Hold'em, Blackjack, 3 Card Poker, Pai Gow, Ultimate Texas Hold'em, Spanish 21, and Baccarat games
  • Exchanged legal currency for gambling chips and coin money.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
07/2002 to 08/2005 Waitress Prometric | Knoxville, TN,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
02/2000 to 03/2002 Customer Service Representative Securitas Security Services Usa, Inc. | Phoenix, AZ,
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Evaluated customer information to explore isJessicaes, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
11/1998 to 03/2000 Sales Associate PDC/Product Development Center | City, STATE,
  • Sales of AT&T products
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Contacted potential customers to capitalize on sales opportunities.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on promotional options, sales policies and methods for obtaining desired reJessicalts from company offerings.
  • Generated new and repeat sales by offering timely product, service and technical information.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Expected in to to High School Diploma | Atwater High School, Atwater, CA GPA:

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Resume Overview

School Attended

  • Atwater High School

Job Titles Held:

  • Casino Floor Jessicapervisor
  • Waitress
  • Customer Service Representative
  • Sales Associate

Degrees

  • High School Diploma

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