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Casino Cage Supervisor Resume Example

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CASINO CAGE SUPERVISOR
Professional Summary

Manage and motivate business professionals to achieve and surpass company targets. Equips employees to meet goals by building collaborative and skill-based culture. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Strong background in directing, training, and motivating staff to achieve their full potential.

Skills
  • Supervision
  • Team building
  • Business operations
  • Problem resolution
  • Process improvement
  • Budgets
  • Customer service
  • Organization
  • Team management
  • Operational improvement
  • Relationship development
  • MS Office
  • Communications
  • Regulatory Compliance
  • Operations oversight
  • Business Development
  • Team Leadership
  • Staffing requirements
  • Budgeting
  • Strategic Planning
  • Employee training
  • Business planning
  • Process improvements
  • Verbal and written communication
  • Schedule Coordination
  • Purchasing
Work History
07/2017 to CurrentCasino Cage SupervisorOsage Casino | Sand Springs, OK
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Enhanced control systems and monitoring procedures to maintain game compliance with Title 31 standards.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Identified individual employee's unique work styles and adapted management methods.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Monitored workshop work flow for upto 25 employees.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Interviewed, hired and trained new employees for cashier position.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
02/2015 to 07/2016DriverLoomis | Tulsa, OK
  • Delivered goods and products to customer on time and in excellent condition.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
04/2014 to 02/2015Client MonitorAvalon Correctional Services Inc. | Tulsa, OK
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Booked new inmates into facility and processed inmates for release.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Identified facility openings and designated inmates to housing units.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Education
MBA | Operations And Supply Chain ManagementSouthern New Hampshire University, Hooksett, NH
  • Coursework in operations management, supply chain management and quantitative analysis for decision making.
Bachelor of Science | Business AdministrationRogers State University, Claremore, OK

After having enough classes, decided to start a MBA.

05/2015Bachelor of Science | Criminal JusticeUniversity of Oklahoma, Norman, OK
05/2012Associate of Science | BiologyRogers State University, Claremore, OK
05/2009High School DiplomaOologah-Talala High School, Oologah, OK
Accomplishments

Won Leader of the Quarter in 2019.

  • Supervised team of up to 25 staff members.
  • Helped cashiers use their full potential.
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Resume Overview

Companies Worked For:

  • Osage Casino
  • Loomis
  • Avalon Correctional Services Inc.

School Attended

  • Southern New Hampshire University
  • Rogers State University
  • University of Oklahoma
  • Oologah-Talala High School

Job Titles Held:

  • Casino Cage Supervisor
  • Driver
  • Client Monitor

Degrees

  • MBA | Operations And Supply Chain Management
    Bachelor of Science | Business Administration
    05/2015 Bachelor of Science | Criminal Justice
    05/2012 Associate of Science | Biology
    05/2009 High School Diploma

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