Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Motivated financial service specialist versed in customer service and public relations. Driven to exceed expectations and able to operate effectively in high-pressure environments. Results-oriented, strategic customer service professional with 20 plus years in the service industry. Seeking to build a career with established company.

  • Excellent communication
  • Client-focused
  • File/records maintenance
  • Financial records and processing
  • Time management skills
  • Certified in excell and word.
  • Proficient in 10 key
  • Multiline phone system
  • Ability to take on extra tasks
12/2017 to Current Cashier/Sales Associate/Stocker National Automotive Experts | Strongsville, OH,
  • Assisted customers based on currently available product, promotional and policy information.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Notified manager immediately of any spills or issues, enabling quick clean-up and remediation.
  • Processed customer purchases and returned proper currency and bills, maintaining 85% accuracy rate.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Organized, cleaned and maintained store through registers, front counter and bathrooms to create inviting and warm atmosphere for customers.
  • Trained and mentored 7 new employees in 2017/current on sales procedures and business practices, boosting customer satisfaction ratings 85%.
  • Used ladders and other equipment to pull items from stock and add to store shelves and bins.
  • Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
11/2018 to 01/2019 Data Entry Specialist King County Elections | City, STATE,
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Reviewed ballots] and  source documents to locate required data for entry.
  • Transferred completed work to batches for review and approval.
  • Completed accurate and efficient data entry and database updates to support election operations.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reduced physical document storage 85% by scanning and eliminating outdated records.
  • Compiled, sorted and verified election ballots  digital data against source documents.
  • Executed data verification to ensure expedient error detection.
  • Completed over 75-100  10-key actions per hour with 10% error rate.
  • Compiled data from source documents prior to data entry.
  • Processed confidential tax form information with care and precision.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Identified, corrected and reported data entry errors.
  • Verified information in computer system to check for updated data and accuracy.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Sorted source documents and organized to be filed.
02/1998 to 09/2018 FSS 3 Financial Specialist DSHS | City, STATE,
  • Assessed individual clients' financial situations to develop strategic financial planning solutions.
  • Performed extensive analytical calculations, including a complete audit of each mutual fund.
  • Assessed clients for all counties within the state of Washington and recommended products and financial strategies to meet needs.
  • Gathered required information from customers for settlement reviews and followed up on management determined results.
  • Researched childcare  guidelines and statutory requirements to stay updated on new laws and applications within Washington.
  • Conducted analysis to address financial resoources  which led to program approval. 
  • Inputted information from customer calls into the company's system using AVAYA, SEMS, BAR CODE, ACES, 211, EJAS AND TALX.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Monitored multiple databases to keep track of all company inventory.
Education and Training
Expected in 1981 High School Diploma | Kennedy High School, Seattle, WA, GPA:
Expected in 1982 | Business Administration and Management Highline College, Seattle, WA GPA:
Expected in 1989 | Early Childhood Education Highline College, Seattle, WA GPA:

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School Attended

  • Kennedy High School
  • Highline College
  • Highline College

Job Titles Held:

  • Cashier/Sales Associate/Stocker
  • Data Entry Specialist
  • FSS 3 Financial Specialist


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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