Cash Vault Services Branch Manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Visionary operations leader with solid experience in the cash management and financial services industry. Team building and detailing project information to determine effective processes for operations. Strengths include the design and implementation of initiatives that effectively increase productivity, resulting in measurable improvement to the bottom-line.
Responsible for the operation and growth of the Cash Vault Services.
Manages the daily activities of all money room personnel which includes a team of operations manager, cash vault Tellers, leads, analysts, and supervisors 70+.
Responsible for P&L and budget results.
Manage all payroll expenses; directly responsible for Labor %.
Manage and accomplish new and update cash vault projects in Illinois.
Ensures the operation is functioning efficiently and in accordance with contractual agreements.
Implement policies and define procedures for the resolution of operational problems affecting the company and/or customers.
Analyzes the operations on a continuing basis to make necessary improvements to ensure cross functional operating efficiencies in the department.
Adheres to strict company policies, procedures and production standards.
Responsible for meeting department SLA's.
Manages deposits, discrepancy research, check processing, change orders, and imaging.
Responsible for hiring, terminations, coaching, counsel and discipline, performance evaluation, skills development, recognitions, and staff productivity.
Plan and direct daily activities for Cash Management Services, to include deposit verification, change order preparation, imaging, and currency/coin inventory management.
Provide services to large banks, correspondent and niche banks, large corporate and small commercial entities, and coin and ATM customers.
Ensure accountability and security of all funds transiting the department.
Serve as a liaison with the Federal Reserve Bank, banks, thrift charters, and commercial customers to identify and resolve problems.
Develop associated policies and procedures, and communicate change throughout the organization.
Implement, monitor, and recommend changes to policies and procedures to ensure accountability and security of all currency and coin transiting the department.
Exercise usual supervisory authority regarding staffing, hiring, performance appraisals, promotions, salary increases, terminations, and staff development for a growing department.
Establish and review operating systems and procedures within the branch and dependent procedures outside the department.
Update as needed to ensure process effectiveness and control, accountability, and security of all cash movement and inventory information.
Determine deposit, order, and inventory volumes and trends and provide proactive support to customers.
Communicate with internal, bank, or commercial customers to address and resolve problems, special requests, and/or discrepancy situations.
Analyze complex factors to decide appropriate actions and resolve situations not covered by set policies or procedures.
Supervise 30+ cashiers on any given shift.
Maintain the integrity and security of the CMS department $90M+ dollar accountability.
Balance and Audit Assistant, 02/2008 - 02/2010 Loomis – City, STATE,
Reviewed ATM service orders to insure that each ATM serviced is in balance.
Reviewed, tracked and monitored currency and coin levels in customers' inventories and advised customers to sell excess inventory, restock inventory and change ATM replenishment amounts.
Resolved requests and tasks from internal and external customers.
Ensured proper daily balancing of customer inventories.
Confirmed and reported daily balances to each customer and conducted random audits.
Work with a PC- based cash handling system.
Assist CMS Manager, Branch or General Manager, Loss Prevention Manager, Division Security Manager, Corporate Security staff and customers to resolve any and all differences in ATM and CMS Operations.
Advise Cash Management Services Manager of instances where Loomis, Inc. standards are not met. Suggest changes to processing and/or documentation that will help bring CMS operation into compliance.
Assist Loss prevention Manager.
Education
MBA: Business Management, Expected in 05/2015 - Robert Morris University - Illinois - Chicago, IL GPA:
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