Provide daily management to staff responsible for cash management and refund functions, document scanning and customer service collection processes.
Responsible for coordinating the overall functions of cash management for adherence to all rules and regulations for timely posting of payments, daily depositing of payments, processing refunds and completing bank reconciliation processes.
Responsible for coordinating the overall functions of customer service, financial counseling and collection processes. Ensured patient satisfaction and patient complaints were a minimal. Developed targets to ensure customer service call wait times were 1 minute or less.
Responsible for coordinating the overall functions of document scanning of incoming patient information into the Image Now software system
Provide daily supervision and guidance to the professional billing specialist responsible for cash management and refund functions.
Responsible for training, developing and scheduling of performance evaluations.
Responsible for the reconciliation and research of general ledger accounts.
Performed all duties of a billing specialist when necessary to expedite cash posting of payments and refunds.
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