case specialist ii resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Regulatory with over 13 years experience in case management for criminal, civil and traffic courts from initial filing to final disposition. Skilled in case processing, scheduling, records maintenance and providing courtroom support. Excellent work ethic and communication skills.

  • Proficient in the use of
  • Microsoft Office suite
  • Problem-Solving Abilities
  • Computer Skills
  • Planning & Organizing
  • Organizational Skills
  • People Skills
  • Microsoft Office
  • Team Management
  • Supervision & Leadership
Case Specialist II, 12/2016 - Current
Rogers Memorial Hospital Nashville, TN,
  • Effectively managed three PSCo gas rate case proceedings before the Colorado Public Utilities Commission (“CPUC”) and currently managing the 2022 Phase I & Phase II Gas Rate Case
  • Develop, compile and edit large filings containing hundreds of documents with multiple witnesses and ensure proper reviews from internal stakeholders and senior management
  • Assist with the drafting of discovery responses and testimony ensuring messaging is consistent with Company goals and objectives and advocates the Company’s position on various topics
  • Collaborate on the development of key messaging for external stakeholders and customers to properly communicate the Company’s goals and objectives regarding proceedings before the CPUC
  • Coordinated with internal stakeholders to draft comments in the Gas Pipeline Safety Rulemaking to properly advocate and represent the Company’s position regarding the proposed rules
  • Build and maintain positive working relationships with the CPUC Staff, intervening parties, stakeholders and departments throughout Xcel Energy to ensure the Company achieves the desired outcome with the cases I am managing
  • Manage the Pipeline System Integrity Adjustment Rider reporting which includes interdepartmental coordination to ensure submittal of an accurate filing
  • Assist witnesses in the development of pre-filed testimony (identify testimony scope and develop outline) and ensure each witness is prepared to testify in evidentiary hearings before the CPUC
  • Understand the regulatory structure of Xcel Energy and the regulatory environment in which we currently operate.
Case Specialist, 12/2010 - 12/2016
Blue Origin Los Angeles, CA,
  • Of a wide variety of cases in front of the CPUC
  • Successfully managed the 2015 PSCo Gas Rate Case, 2014 Renewable Energy Standard Plan, Solar
  • Connect and the Advanced Grid Intelligence and Security Grid Certificate of Public Convenience and Necessity (“CPCN”) Application
  • Utilized my outstanding organizational skills to effectively develop project plans for each case to ensure all deadlines are met, prevent scope creep within the Company’s case goals, set priorities, anticipate next steps and communicate case goals with the case team (legal, witnesses and regulatory support)
  • Maintained a comprehensive understanding of CPUC rules and regulations, the Company’s Gas, Electric and Steam tariffs and Company policies, procedures and functions
  • Served as a knowledgeable resource to the team on regulatory standards, processes and procedures as well as tariff policies
  • Expanded my understanding of regulatory finance and accounting by collaborating with representatives from the accounting, finance and revenue requirements departments.
Regulatory Administrator, 12/2008 - 12/2010
Xcel Energy City, STATE,
  • Effectively managed discovery for 2009 PSCo Electric Rate Case
  • Case Specialist for SmartGridCity CPCN and the SmartGridCity Pricing Pilot
  • Case Lead for discovery, worked with witnesses to prepare testimony and exhibits, attended hearings and ensured case procedural schedule was adhered to
  • Attended the CPUC Commissioners Weekly Meetings to gain an understanding of the proceedings discussed that may have an effect on Xcel Energy
  • Built strong working relationships and repot with Commission Staff
  • Understand and have a working knowledge of Xcel Energy’s Electric, Gas and Steam Tariffs
  • Performed tariff interpretations and appropriate compliance filings in accordance with the tariffs
  • Prepared and filed advice letters, applications, tariffs, legal notices and reports
  • Includes franchise applications, rider filings (ECA & SCA), and QSP reports
  • Interacted with Corporate Legal Department on a daily basis to ensure accurate filings with the CPUC.
Administrative Assistant III, 12/2007 - 12/2008
Xcel Energy City, STATE,
  • Worked both independently and as a team member to successfully file two electric rate cases
  • Formatted testimony and updated Mass Market Tariff Sheets
  • Effectively supervised high profile proceedings and communicated all proceeding activities to managers and key employees
  • Updated procedural schedule and published to the Regulatory Administration web page on Xpressnet utilizing Front Page
  • Maintained working knowledge of the CPUC Rules and Mass Market Tariff Sheets
  • Liaison between Xcel Energy and the CPUC involving the implementation of the new electronic filing system.
Education and Training
: , Expected in 11/2011
- Denver, Co
Status - Electric Ratemaking Basics Seminar
B.A.: Community Health, Nutrition/Communication, Expected in 09/2009
- Albuquerque, NM
Status -
: , Expected in 01/2002
University of Northern Colorado Greeley - , Co.
Status -
Additional Information
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School Attended

  • University of Northern Colorado Greeley

Job Titles Held:

  • Case Specialist II
  • Case Specialist
  • Regulatory Administrator
  • Administrative Assistant III


  • B.A.

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