Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Detail-oriented, highly motivated, proficient in case records, with medical, dental background. Skilled in working with business information systems and computer databases. Well-versed in working, communicating with individuals, agencies in a good time management, problem-resolution skills.

  • Document scanning
  • Accounts Payable/Receivable
  • Meticulous attention to detail
  • File/records maintenance
  • Microsoft Excel
  • Organizational skills
  • General office functions
  • Responsible
  • Legal support and legal research
  • Critical Thinking and Adaptability
  • Professional/Leadership
  • Medical/Dental Terminology
Work History
05/2018 to Current Case Records Technician Archives Unit California Department Of Corrections And Rehabilitation | City, STATE,
  • Located clearances, certificates and approvals from appropriate authorities.
  • Followed up with staff and customers by phone, email or at times by mail regarding missing or needed information and compiled retrieved information into files.
  • Processed correspondence, conducted post office, Fed-Ex, GSO, pick-ups, distributed mail to appropriate parties.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document information retrieval.
  • Administered gathering, preparation of legal documents, files within strict deadlines in alignment with specific Correctional Case Records Analyst's, District Attorney's, Legal Processing Unit, Police and Sheriff of different counties, Parole Agent's, Supervising/Management Case Records needs of requests.
  • Conducted research, gathered information from multiple sources and presented results.
  • Customer Service to the public in regards to answering incoming calls to the location of inmate in a professional manner with keeping a confidential manner and following the rules and regulations.
  • Reception Desk for Archives on rotation, professionally greet, and answer incoming calls, direct calls to appropriate desk's, give out information on inmate's In/Out dates. Answering questions of documents requested of how to request a document and to where to address them to and/or fax.
02/2015 to 03/2018 Case Records Technician CDCR, Central California Women's Facility | City, STATE,
  • Located clearances, certificates and approvals from appropriate authorities.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
  • Maintained daily confidential stat request of documents and files of inmates preparing to parole or transferred, kept communication with Transfer Desks of other counties in California and States for arrangements of inmate pickup. ICE, Institutions, and transfer bus.
04/2013 to 02/2015 Office Assistant, Medical Appeals CDCR, Valley State Prison | City, STATE,
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed clerical duties, such as word processing, data entry, answering phones, copying, filing, and distributing mail.
  • Interacted with inmate's by mail on form HC-602 or in-person to provide information.
  • Taught inmate's about medications, procedures, care instructions.
  • Liaison between inmate's (HC602) appeals, Medical, Dental Staff.
  • Medical Records- scanned, filed, typed documentations for medical, dental, mental health, chart pulls for transfer, parole, mailed out charts to designated institutions.
  • Confidential dictations for meeting, emails, directing them to the appropriate area for the Chief Medical Executive.
Expected in Associate of Science | Clinical And Administrative Medical Assisting San Joaquin Valley College, Fresno, CA, GPA:
Expected in Certificate | Dental Assisting San Joaquin Valley College, Fresno, CA, GPA:
Expected in High School Diploma | Madera High School, Madera, CA, GPA:

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School Attended

  • San Joaquin Valley College
  • San Joaquin Valley College
  • Madera High School

Job Titles Held:

  • Case Records Technician Archives Unit
  • Case Records Technician
  • Office Assistant, Medical Appeals


  • Associate of Science
  • Certificate
  • High School Diploma

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