Case Manager effective at working with clients from a wide range of backgrounds. Passionate about providing meaningful support and services to all clients. Invested and driven to form trusting relationships with clients and advocate for their best interests. Versatile and skilled in assessments, intakes, referrals, crisis management and case management. Always motivated to help every client learn healthy means of dealing with mental and emotional difficulties. Dedicated to provide compassionate, results-oriented and solution-focused care. Versatile and skilled in assessments,intakes, referrals, crisis management and case management.
Client and community outreach
HIV/AIDS awareness training
Effective time management
Strong oral and written communication skills
Qualitative and quantitative data analysis
Clinical and billing documentation and reimbursement
Case Planner, 08/2016
to 04/2017 The Puerto Rican Family Institute – 785 Flushing Ave 5th Floor,
Brooklyn NY 11206
Responsible for initial assessment
of family needs pertaining placement risk factors in children, problems,
needs, capacity to use preventive services, and the development of a
preliminary service plan.
Provided individual and family
supportive counseling (e.g. parenting, communication, anger management,
coping skills, domestic violence)
Provided adequate case planning,
Responsible for monitoring
linkages with the Community Services Providers, visits to schools and
Facilitated client's use of the
psychiatric and psychological services, and the follow-up of the
Performed intense administrative
tasks related to caseload, such as statistics, recordings, FASPS, entry of progress
notes in connections and contact logs.
Outreach Mental Health Consultant, 09/2014
to 08/2016 Bridging Access to Care – 260 Broadway,
Brooklyn NY 11211
Wrote summaries, reports and other correspondence regarding community outreach efforts.
Coordinated work groups and outreach activities.
Assessed, screened and counseled clients each day.
Spearheaded nutrition education campaigns in the local community.
Collected and analyzed data on the effectiveness of programs and projects.
Followed up on initial screening by visiting clients at their homes.
Educated clients each week on emergency preparedness.
Led presentations at media events on program successes and progress.
SAMHSA Case Aid, 03/2014
to 09/2014 Bridging Access to Care – Williamsburg Brooklyn,
Interviewed and evaluated clients, including conducting safety and risk assessments.
Maintained regular contact with clients, including visiting clients from homeless shelters.
Obtained and supplied information to BAC to provide best possible guidance to clients.
Interviewed, maintained and updated client GPRA information.
Wrote reports and case summaries and compiled work records, including required statistics.
Referred clients to/from social services agencies.
Intern, SAMHSA Program, 09/2013
to 06/2014 Brooklyn Aides Task Force – Williamsburg Brooklyn,
Received training in identifying and interpreting social,
occupational, and environmental factors related to the client, as well as the
resources available for them in the mental health clinic.
Wrote daily notes concerning interactions with clients,
progress made towards goals and client discharge summaries.
Received and reviewed referral data and verified insurance
eligibility for mental health services for each visit.
Assisted in the establishment and maintenance of case files,
records, and other required documents.
Assisted MHC with weekly off site groups at Camba Shelters,
Kingsboro Psychiatric Center and HIV Day Centers.
Associate of Arts: Human Service,
2013 Boricua College - Williamsburg Brooklyn,
Bachelor of Science: Human Service,
2015 Boricua College - Williamsburg Brooklyn,