Well-versed hardworking in the area of customer service, staff development, training, employee relations, offender monitoring, case planning, clerical duties for over 30 years with attention to details and deadlines. Experience developed in the private sector that started with a 5 Star Italian Restaurant. These skills were the foundation for my successful advancement opportunities within the Department of Corrections to include but not limited to: Secretarial, Correctional Series Advancement, Training Coordinator with volunteers, and Case Manager. Excellent reputation for resolving conflict in a professional manner by following local, state, and federal guidelines. Recognized consistently for performance excellence and contributions to success in the Correctional environment. Strengths in Communication, Team Building, Professionalism, and Leadership in a fast paced, high stressed environment. Skills backed by certifications. Proficient in Time management, Positive Professional Communication, Organizational Skills and Multi-Tasking.
Basic Instructor Courses taught as follows:
Training/Basic Instruction,Basic Supervision, Communications, Conflict Resolution,Cultural Awareness, Team Building, Workplace Discrimination, Customer Service, Ethics and Professionalism, Cyber Security, Domestic Violence,Drug Deterrence, Drug Identification, Drug Screening
Emotional Survival, Ethics, Google Cloud, HIPAA, Health Information Portability and Accountability Act, Intro to Instructing, Leadership
Leadership and Influence/Decision Making and Problem Solving
Legal Issues, Managing Incivility in the Workplace, Master Programming Schedule, Payroll Risk Management, Performance Management Plan for Supervisors, Positive Attitudes, Positive Professional Communication
Presenters Course for Instructing,Preventing Sexual Harassment
Professionalism, Social Media, Suicide Awareness, Supervisory Certificate,
Unlawful Discrimination/Sexual Harassment, Verbal Judo
Workplace Discrimination, Workplace Violence
Specialized Training as follows:
1st Responder to Hostage Barricade
7 Habits of Highly Effective People
ADA, Americans with Disabilities
ASHI Instructor/American Heart
Case Management CTAP Auditor
Conflict Resolution Instructor.
Correctional Fatigue to Fulfillment
Mental Health First Aid
Positive Professional Instructor.
PREA 1st Responder, Prison Rate Elimination ACT
Self Defense Instructor
Sticks and Stones and Words
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