Adaptable case management supervisor and social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Energetic, enthusiastic, and tireless management professional seeks position with company interested in to turn a great group of people into an outstanding crew that meets all goals and promotes the growth of entire gear.
Training: Long-Term Care, Waiver and SMMC- LTC Programs. HIPPA. Adult Protection Services. 701B Comprehensive Assessment and Care Plans Confection. Person Centered Thinking Training. Utilization Management Training. Unlicensed Activity and Medicaid Training. Crafting a Culture of Respect/ Harassment Free Workplace. leaning Management System. LOC Training. PDO Training. Chronic Care Professional. Serving our customers who are deaf or hard-of-hearing. Hurricane Preparedness. Disease Management. Motivational Interviewing. Depression and Counseling. Alzheimer's disease & Related Dementias. Medicare. Employee Standard of Conduct. Abuse, Neglect and Exploitation. UM training. Lotus Notes and Allscripts Systems operation.
- Developed and implemented standards and procedures that ensured the safety of food quality. -Maintained and enforced standards of cleanliness and organization. -Investigated and resolved customer complaints in a timely and empathetic manner. -Processed personnel paperwork and planned schedules to ensure top efficiency. -Ensured compliance with workplace policies and safety objectives. -Delegated tasks to multiple employees while maintaining an efficient workplace atmosphere. -Offered instruction, coaching and motivation to employees during the shift. -Developed and maintained effective relations with all company employees at various levels of organization. -Coordinated day-to-day tactical and long-term strategic activities within dynamic business platforms. -Managed hiring and mentoring of team members to ensure attainment of organizational objectives. -Built and maintained effective relationships with peers and upper management. -Built customer confidence by actively listening to their concerns and giving appropriate feedback. -Trained new employees on company customer service policies and service level standards. -Developed empathetic client relationships and earned reputation for exceeding company goals.
- Reviewed treatment plans against individual goals and healthcare standards. - Documented plans, findings and results and submitted to employers and insurance carriers. - Assisted patients in receiving high-quality, appropriate care with reasonable results. - Collaborated with different disciplines to provide cohesive care to patients. - Coordinated with doctors and registered nurses to develop care plans for patients. - Implemented standards and methods to measure the effectiveness of agency activities. - Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. - Processed monthly reports for department performance. - Oversaw implementation of patient management plans.- Evaluated patient care needs, prioritized treatment and maintained patient flow.
•Complete comprehensive client assessments and determines care plan with client's/ family's participation & based on need and available support.•Ensure all LOC are requested in timely manner, are received on time, and meet the minimum LOC. •Ensure client meets eligibility for the program. •Ensure client files are current and meet all program requirements. •Identifies cases for inter-disciplinary case staffing. •Meet all program requirements, including contacts, visits, and documentation requirements. •Determine needs for care plan modifications, updates and notifies necessary provider as well as services suspension, modification and resuming services.
Organized - Punctual - Responsible - Loyalty - Respectful - Attached to Dressing Codes - Task Priority - Good listener, communication skills & Interviewer - Creative - Innovative - Team or Self worker capacity - Medical terminology knowledge - Bilingual - Computer & Smart devises usages - Comfortable with diverse population.
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