case manager supervisor resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Knowledgeable Advanced Practice Community Social Worker experienced in coordinating care for primarily low income older adults. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others.

  • Talent to identify and motivate others towards achieving goals both with clients and colleagues
  • Skilled at developing strong and consistent relationships with clients, staff, service agencies other professionals in community
  • Effective at identifying resources for clients who have complex bio-psycho-social needs
  • Proactive at using evidence-based research to guide services
  • Sensitive to and knowledgeable about cultural differences to provide appropriate services and support
  • Talented project manager-systems thinker
  • Effective and supportive leadership and management style
  • Customer service experience
  • Ability to utilize Microsoft and Google products to create and implement Case Management Drive
  • Skilled at giving presentations including staff education and training as well as community outreach events
  • Experienced in completing client assessments, identifying needs and goals and providing necessary resources to accomplish those
  • Documentation proficiency following NASW Standards of Documentation
Work History
08/2015 to Current
Case Manager Supervisor Community Solutions, Inc. Laureldale, PA,
  • Supervise 6 general case managers providing case consultation, technical assistance, administrative assistance, advocacy, and ongoing training while maintaining small caseload of higher acuity clients
  • Mentor and supervise MSW interns to meet their learning plan competency goals
  • Use evidence-based practices including motivational interviewing and trauma-informed care to create relationships and provide best outcomes for clients
  • Actively work with consultant to create, implement and update custom database for case management with goal of making it available to all focal points in Dane County and in compliance with Dane County Case Management Standards, National Association of Social Workers (NASW), and State of Wisconsin Medicaid billing policy
  • Ensure case management standards and services are implemented in accordance with policies and procedures of NewBridge Madison and contract requirements of Dane County, City of Madison, City of Monona, and United Way of Dane County
  • Supervisor of partnership between The Hmong Institute and NewBridge to help establish program, to provide education and guidance and support to Hmong case managers
  • Project manager of creating and organizing case management drive, which includes writing and implementing Standard Operating Procedures for case management, providing extensive resource drive, making forms fillable online in effort to have resources organized, cut down on printing costs and easily accessible by case managers
  • Outreach presentations to other agencies within city of Madison and Monona such as hospitals and clinics to educate their employees about NewBridge and find ways to collaborate both on macro and micro level.
  • Work with Executive Director to handle complaints regarding case management and resolve problems in appropriate and professional manner.
  • Participate in hiring process of new case management staff.
  • Co-facilitate all case management meetings for all NewBridge case managers one time per month to provide education on new programs, program changes, funding changes, form changes, as well as bring in speakers to provide education on new topics
  • Work closely with Dane County ADRC, Dane County Adult Protective Services, City of Madison Mental Health Officers, Journey Mental Health, Dane County Transportation, Meals on Wheels and other agencies to provide resources and services to clients
08/2017 to 05/2018
Social Work Trainee Buncombe County Woodfin, NC,
  • Worked with Veterans new to VA to explain VA benefits.
  • Created form that is individualized that will be given to Veterans to summarize benefits eligibility based on service connection
  • Completed comprehensive assessments on Veterans who need support services including personal assistance in home, durable medical equipment, and travel to and from medical appointments
  • Created form to simplify obtaining information for comprehensive assessments
  • Assisted Veterans in completing Advance Directives in person and in groups
  • Provided case management to high risk Veterans
12/2010 to 09/2012
Customer Service Representative Ameripride Services, Inc. South San Francisco, CA,
  • Responsible for payroll, accounts payable, and accounts receivable.
  • Provided direct customer service for agricultural seed company and administrative support to general and regional sales managers.
Expected in 05/2018 to to
Master of Science: Social Work
University Of Wisconsin - Madison - Madison, WI

CSWE accredited Social Work Program

Expected in 08/2015 to to
Bachelor of Science: Social Work
University Of Wisconsin-Whitewater - Whitewater, Wisconsin,

Graduated Cum Laude

Expected in to to
: Psychology
University Of Wisconsin-Stout - Menomonie, Wisconsin,

Received 60 credits from Jan 1992-May 1994

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Resume Overview

School Attended

  • University Of Wisconsin - Madison
  • University Of Wisconsin-Whitewater
  • University Of Wisconsin-Stout

Job Titles Held:

  • Case Manager Supervisor
  • Social Work Trainee
  • Customer Service Representative


  • Master of Science
  • Bachelor of Science
  • Some College (No Degree)

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