Knowledgeable Advanced Practice Community Social Worker experienced in coordinating care for primarily low income older adults. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others.
Skills
Talent to identify and motivate others towards achieving goals both with clients and colleagues
Skilled at developing strong and consistent relationships with clients, staff, service agencies other professionals in community
Effective at identifying resources for clients who have complex bio-psycho-social needs
Proactive at using evidence-based research to guide services
Sensitive to and knowledgeable about cultural differences to provide appropriate services and support
Talented project manager-systems thinker
Effective and supportive leadership and management style
Customer service experience
Ability to utilize Microsoft and Google products to create and implement Case Management Drive
Skilled at giving presentations including staff education and training as well as community outreach events
Experienced in completing client assessments, identifying needs and goals and providing necessary resources to accomplish those
Documentation proficiency following NASW Standards of Documentation
Work History
Case Manager Supervisor, 08/2015 - Current Community Solutions, Inc. – Laureldale, PA,
Supervise 6 general case managers providing case consultation, technical assistance, administrative assistance, advocacy, and ongoing training while maintaining small caseload of higher acuity clients
Mentor and supervise MSW interns to meet their learning plan competency goals
Use evidence-based practices including motivational interviewing and trauma-informed care to create relationships and provide best outcomes for clients
Actively work with consultant to create, implement and update custom database for case management with goal of making it available to all focal points in Dane County and in compliance with Dane County Case Management Standards, National Association of Social Workers (NASW), and State of Wisconsin Medicaid billing policy
Ensure case management standards and services are implemented in accordance with policies and procedures of NewBridge Madison and contract requirements of Dane County, City of Madison, City of Monona, and United Way of Dane County
Supervisor of partnership between The Hmong Institute and NewBridge to help establish program, to provide education and guidance and support to Hmong case managers
Project manager of creating and organizing case management drive, which includes writing and implementing Standard Operating Procedures for case management, providing extensive resource drive, making forms fillable online in effort to have resources organized, cut down on printing costs and easily accessible by case managers
Outreach presentations to other agencies within city of Madison and Monona such as hospitals and clinics to educate their employees about NewBridge and find ways to collaborate both on macro and micro level.
Work with Executive Director to handle complaints regarding case management and resolve problems in appropriate and professional manner.
Participate in hiring process of new case management staff.
Co-facilitate all case management meetings for all NewBridge case managers one time per month to provide education on new programs, program changes, funding changes, form changes, as well as bring in speakers to provide education on new topics
Work closely with Dane County ADRC, Dane County Adult Protective Services, City of Madison Mental Health Officers, Journey Mental Health, Dane County Transportation, Meals on Wheels and other agencies to provide resources and services to clients
Social Work Trainee, 08/2017 - 05/2018 Buncombe County – Woodfin, NC,
Worked with Veterans new to VA to explain VA benefits.
Created form that is individualized that will be given to Veterans to summarize benefits eligibility based on service connection
Completed comprehensive assessments on Veterans who need support services including personal assistance in home, durable medical equipment, and travel to and from medical appointments
Created form to simplify obtaining information for comprehensive assessments
Assisted Veterans in completing Advance Directives in person and in groups
Provided case management to high risk Veterans
Customer Service Representative, 12/2010 - 09/2012 Ameripride Services, Inc. – South San Francisco, CA,
Responsible for payroll, accounts payable, and accounts receivable.
Provided direct customer service for agricultural seed company and administrative support to general and regional sales managers.
Education
Master of Science: Social Work, Expected in 05/2018 - University Of Wisconsin - Madison - Madison, WI GPA:
CSWE accredited Social Work Program
Bachelor of Science: Social Work, Expected in 08/2015 - University Of Wisconsin-Whitewater - Whitewater, Wisconsin, GPA:
Graduated Cum Laude
: Psychology, Expected in - University Of Wisconsin-Stout - Menomonie, Wisconsin, GPA:
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