(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Skilled Case Manager experienced in coordinating care for [Type] individuals. Proactive and resourceful professional makes appropriate decisions for high-quality and cost-effective care. Careful provider of preventive and proactive care for fragile patients.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Compassionate [Job Title] accustomed to treating diverse patient needs while managing dynamic conditions. Offering excellent clinical knowledge and judgment combined with strong documentation, vitals monitoring and problem-solving abilities. Well-versed in managing emergent cases with poise.

  • [Area of expertise] specialized care
  • Patient assessment
  • Progress evaluations understanding
  • Treatment plans knowledge
Education and Training
BOK Vocational School Philadelphia , PA Expected in 06/1984 High School Diploma : - GPA :
Help Usa - Case Manager Supervisor
Bronx, NY, 06/2009 - Current
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Coordinated resources from diverse providers for intervention plans.
  • Optimized program resource utilization to prevent unnecessary hospital admissions.
  • Managed all logistics for abuse and neglect cases from start to finish.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
Myself - Senior Barber
City, STATE, 01/1985 - Current
  • Developed long-term relationships with customers, increasing repeat business.
  • Examined hair texture and condition to determine appropriate treatment.
  • Monitored, tracked and recorded client satisfaction to maintain positive ratings.
  • Clipped and sheared hair into diverse cuts and fades for [Number] customers daily.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Responded to customer inquiries by phone, email and in person.
  • Shaved [Number] customers daily using standard and straight razors or clippers.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Updated appointment calendar and set shift schedules.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Met with customers to discuss style options, preferences and special requirements.
  • Designed contemporary new styles for people of all ages.
  • Politely answered phone calls and scheduled [Number] appointments daily for new and return clients while monitoring sales area and employees.
  • Leveraged [Software] to conduct and record monthly salon product inventory.
  • Trained stylists and assistant on layered cuts, clipper cuts and basic color application.
  • Created repeat business by developing long-term relationships with regular customers to increase client base [Number]%.
  • Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
  • Pre-booked future appointments to increase repeat business.
  • Cut and styled natural, artificial, colored or textured hair.
  • Developed new hair styling techniques to increase satisfaction and return customers.
  • Conducted weekly product inventory counts and ordered new supplies.
  • Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Utilized diverse knowledge to style hair as requested.
  • Restocked shelves with products, purchased new inventory and controlled loss.
  • Strategized future business updates and directed daily operations.
  • Fielded incoming phone calls and scheduled client appointments.
  • Sanitized equipment and parts and maintained work areas in neat fashion.
  • Handled all incoming phone calls and scheduled appointments.
A & Js Plumbing - Plumbing Store Manager
City, STATE, 09/2001 - 06/2007
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
  • Corrected operational discrepancies by developing and executing process improvements.
Thrift Way Market - Meat Packer/Butcher Assistant
City, STATE, 02/1990 - 07/1997
  • Completed basic meat cutting such as [Action].
  • Greeted and assisted customers by preparing selected products, wrapping in butcher paper and weighing.
  • Applied price stickers to exterior of wrapped custom orders and counter products for smooth checkout.
  • Created ground meat by measuring ingredients and running through grinder equipment.
  • Counted and documented inventory every [Timeframe].
  • Organized and rotated product stock following first in first out method.
  • Placed prepared items in appropriate packaging and wrapped, labeled and arranged in refrigerated display case.
  • Answered phone to assist customers and take orders.
  • Maintained sanitization to keep surfaces and equipment clean, follow health regulations and protect customer safety.
  • Aided butcher by filling out forms and keeping records.
  • Prepared meats for processing by defrosting and [Action].
  • Accepted and examined quality and correctness of [Number] daily meat deliveries.
  • Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts.
  • Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
  • Trained new employees on cleanliness, client interactions and various types of meat cuts.
  • Designed updated waste management systems to decrease waste by [Number]% and save $[Amount] annually.
  • Filled daily specialized requests and completed wholesale orders.
  • Decreased company spending by [Number]% through effective inventory management and waste minimization.
  • Monitored employee use of machinery, including mincers, slicers and sausage fillers.
  • Maintained proper food temperatures for over [Number] different products.
  • Secured [Number] wholesale accounts for local business to increase annual revenue by [Number]%.

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School Attended

  • BOK Vocational School

Job Titles Held:

  • Case Manager Supervisor
  • Senior Barber
  • Plumbing Store Manager
  • Meat Packer/Butcher Assistant


  • High School Diploma

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