Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Skilled Case Manager experienced in coordinating care for [Type] individuals. Proactive and resourceful professional makes appropriate decisions for high-quality and cost-effective care. Careful provider of preventive and proactive care for fragile patients.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Compassionate [Job Title] accustomed to treating diverse patient needs while managing dynamic conditions. Offering excellent clinical knowledge and judgment combined with strong documentation, vitals monitoring and problem-solving abilities. Well-versed in managing emergent cases with poise.
Skills
[Area of expertise] specialized care
Patient assessment
Progress evaluations understanding
Treatment plans knowledge
Education and Training
BOK Vocational SchoolPhiladelphia , PAExpected in 06/1984 ā āHigh School Diploma: - GPA:
Experience
Help Usa - Case Manager Supervisor Bronx, NY, 06/2009 - Current
Collaborated with various healthcare providers to facilitate delivery of services.
Used facility EMR system to update patient records, transmit prescriptions and transfer files.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Coordinated support services and optimized communication between healthcare workers and patients.
Coordinated resources from diverse providers for intervention plans.
Optimized program resource utilization to prevent unnecessary hospital admissions.
Managed all logistics for abuse and neglect cases from start to finish.
Consulted with local government representatives to understand community needs and strategize response plans.
Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
Identified and hired talented individuals bringing valuable skills and great experience to team.
Collaborated with team members to identify and accomplish agency objectives.
Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
Myself - Senior Barber City, STATE, 01/1985 - Current
Developed long-term relationships with customers, increasing repeat business.
Examined hair texture and condition to determine appropriate treatment.
Monitored, tracked and recorded client satisfaction to maintain positive ratings.
Clipped and sheared hair into diverse cuts and fades for [Number] customers daily.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
Sanitized workstations and salon equipment to reduce risk of infection.
Maintained updated knowledge of industry products and chemical composition structure and properties.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Responded to customer inquiries by phone, email and in person.
Shaved [Number] customers daily using standard and straight razors or clippers.
Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Updated appointment calendar and set shift schedules.
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Met with customers to discuss style options, preferences and special requirements.
Designed contemporary new styles for people of all ages.
Politely answered phone calls and scheduled [Number] appointments daily for new and return clients while monitoring sales area and employees.
Leveraged [Software] to conduct and record monthly salon product inventory.
Trained stylists and assistant on layered cuts, clipper cuts and basic color application.
Created repeat business by developing long-term relationships with regular customers to increase client base [Number]%.
Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
Pre-booked future appointments to increase repeat business.
Cut and styled natural, artificial, colored or textured hair.
Developed new hair styling techniques to increase satisfaction and return customers.
Conducted weekly product inventory counts and ordered new supplies.
Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
Recommended hair styles to compliment clients' facial features and coloring.
Styled and designed traditional and contemporary hairstyles for men and women daily.
Utilized diverse knowledge to style hair as requested.
Restocked shelves with products, purchased new inventory and controlled loss.
Strategized future business updates and directed daily operations.
Fielded incoming phone calls and scheduled client appointments.
Sanitized equipment and parts and maintained work areas in neat fashion.
Handled all incoming phone calls and scheduled appointments.
A & Js Plumbing - Plumbing Store Manager City, STATE, 09/2001 - 06/2007
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
Strengthened work flow productivity by hiring, managing and developing top talent.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Diminished total loss by [Number]% by implementing effective operational improvements.
Managed inventory tracking and physical inventory counts to minimize loss.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Assessed, optimized and elevated operations to target current and expected demands.
Implemented succession planning by training and developing [Number] associates into leadership positions.
Oversaw all store operations while generating $[Amount] in monthly sales.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
Corrected operational discrepancies by developing and executing process improvements.
Thrift Way Market - Meat Packer/Butcher Assistant City, STATE, 02/1990 - 07/1997
Completed basic meat cutting such as [Action].
Greeted and assisted customers by preparing selected products, wrapping in butcher paper and weighing.
Applied price stickers to exterior of wrapped custom orders and counter products for smooth checkout.
Created ground meat by measuring ingredients and running through grinder equipment.
Counted and documented inventory every [Timeframe].
Organized and rotated product stock following first in first out method.
Placed prepared items in appropriate packaging and wrapped, labeled and arranged in refrigerated display case.
Answered phone to assist customers and take orders.
Maintained sanitization to keep surfaces and equipment clean, follow health regulations and protect customer safety.
Aided butcher by filling out forms and keeping records.
Prepared meats for processing by defrosting and [Action].
Accepted and examined quality and correctness of [Number] daily meat deliveries.
Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts.
Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
Trained new employees on cleanliness, client interactions and various types of meat cuts.
Designed updated waste management systems to decrease waste by [Number]% and save $[Amount] annually.
Filled daily specialized requests and completed wholesale orders.
Decreased company spending by [Number]% through effective inventory management and waste minimization.
Monitored employee use of machinery, including mincers, slicers and sausage fillers.
Maintained proper food temperatures for over [Number] different products.
Secured [Number] wholesale accounts for local business to increase annual revenue by [Number]%.
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