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Case Manager Supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
  • Knowledgeable Case Manager experienced in coordinating care for mental health and substance abuse individuals. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others.
  • Versatile Case Manager with expertise in fast working environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver.
  • Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
  • Coordinated delivery of optimal patient care to diverse patients through effective monitoring and treatment organization. Skillfully conduct assessments, update patient documentation and complete ongoing case reviews to strengthen support. Well-versed in enforcing strict controls to quickly identify and resolve concerns.
  • Experienced Case Manager offering 11 years of planning, assessing and reporting experience with mental health and substance abuse clients. Proficient in documentation and compliance.
  • Proven history of success in optimizing patient care as well-qualified and highly experienced case manager. Minimize length of stay at facility through detailed focus on internal systems and individual patient needs. Focused on boosting utilization and department operational efficiency.
  • Coordinated community service programs to meet patientneeds. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives.
  • Enthusiastic case manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks givenand training in case management. Motivated to learn, grow and excel in case mangament.

Experienced Case Manager Supervisor with over 11 years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • EMR / EHR
  • Documentation proficiency
  • Recruitment
  • Patient Management
  • Staff Management
  • Patient Assessments
  • Treatment planning
  • Direct Patient Care
  • Staff education and training
  • Written and verbal communication
  • Customer service
  • Client needs assessments
  • Proficient in Epic charting.
Education
ENMU-R Eastern New Mexico University Roswell , Expected in 12/2000 Associate of Science : Nursing Practice - GPA :
  • Majored in Nursing.
  • Professional development completed in Nursing.
Rose State College Oklahoma City, OK Expected in 05/1997 Associate of Science : Practical Nursing - GPA :
Saint Gregory's University Shawnee, OK Expected in 05/1987 Associates of Life Science : Wildlife Biology - GPA :
Certifications

Registered Nurse

Case manager level 2 (due to being a registered nurse).

Accomplishments

Earned the rank of Eagle Scout in 1982.

Earned Registered Nurse Certification in 2001.

Acquired certification of case management level 2 within ODMHSAS in 2010.

Acquired Assistant Scout Master in 2019 with Troop 89 in Edmond Oklahoma.

Work History
Community Solutions, Inc. - Case Manager Supervisor
Coventry, RI, 07/2010 - Current
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Worked with different disciplines to provide cohesive care to patients.
  • Assisted personnel with assessments to identify student academic ability level and guide instruction.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Managed support services and fostered communication among case managers, physicians, nurses and patients.
  • Partnered with physicians and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in charting systems.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Reported plans, findings and results to employers and insurance carriers.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Updated patient charts using paper charting with data such as medications to keep records current and support accurate treatments.
  • Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Improved staff performance by recreating disciplinary procedures commensurate with level of infraction, dramatically reducing turnover.
Acadia Healthcare - Registered Nurse Manager
Farrell, PA, 09/2009 - 07/2010
  • Prioritized and distributed assignments and workload based on individual staff strengths and experience.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Organized and managed care of patients undergoing various therapies and procedures, including ECG's and other variousprocedures.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Implemented interventions, including medication and IM administrations.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Updated patient charts using paper charting with data such as medications and patient behaviors to keep records current and support accurate treatments.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
  • Supervised and managed functions for 36-bed unit, including daily scheduling, tasking and administration.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 36 patients daily.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Led successful 18-person team comprised of RNs, LPNs and ancillary staff.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
St. Joseph Health - Staff Registered Nurse
Brea, CA, 01/2001 - 08/2009
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Updated patient charts using Epic charting with data such as medications to keep records current and support accurate treatments.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians.
  • Assessed physical, psychological, physiologic and cognitive status of patients.
  • Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
  • Promoted patient independence by teaching self-care skills, including utilizing positive coping skills.
  • Managed elements of patient care, from admission to discharge or transfer to other units, using nursing expertise to conduct assessments, administer medications, initiate nursing and emergency interventions, contribute to care plan development and educate patients.
  • Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
  • Gathered patient health data through interviews and observation, documenting all data in epic charting.
  • Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
  • Identified patient care requirements by establishing personal rapport with patients and families.
  • Identified learning needs of patients and families and responded with advocacy and health education.
Affiliations

Obtained registered nurse licensure in 2001 through the Oklahoma Board of Nursing.

Maintained licensure of case management level 2 due to being a registered nurse through ODMHSAS (Oklahoma Department of Mental Health and Substance Abuse in 2010.

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Resume Overview

School Attended

  • ENMU-R
  • Rose State College
  • Saint Gregory's University

Job Titles Held:

  • Case Manager Supervisor
  • Registered Nurse Manager
  • Staff Registered Nurse

Degrees

  • Associate of Science
  • Associate of Science
  • Associates of Life Science

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