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case manager supervisor resume example with 18 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable Case Manager experienced in legal environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Skills
  • Operational Standards
  • Staff Training
  • Project Support
  • Financial Statement Presentations
  • Financial Management
  • Payroll Processing
  • Project Management
  • Staff Management
  • Payment Collection
  • Process Improvement
  • Recruitment and Hiring
  • Interpersonal Relations
  • Legal Compliance
Work History
01/2020 to Current Case Manager Supervisor Gulf Coast Jewish Family And Community Services | Oakland Park, FL,
  • Counseled clients on legal matters such as court ordered monitoring, court ordered conditions and probation.
  • Drafted and negotiate monitoring, court ordered classes agreements and probation conditions and transactions on behalf of company.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Interviewed clients to obtain information relevant to cases.
  • Created weekly, monthly and quarterly financial reports.
  • Process clients compliance reports for the courts, judges, attorneys, and prosecutors.
  • Data enter clients in the Attenti and Shadow Track monitoring program systems.
  • Process and collect all payments from clients, process payments for vendors.
05/2019 to 01/2020 Accounting Supervisor Amherst Holdings Llc | Triad, NC,
  • Created and initiated accounting procedures to increase organization.
  • Maintained cash flow by monitoring bank balances and cash requirements.
  • Set up and improved accounting systems and processes to meet business needs and maximize operational success.
  • Reviewed business operations and obligations to help organization function at acceptable level.
  • Implemented updated production, productivity, quality, and customer service standards to improve company financial standing.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Developed strategic plans for day-to-day financial operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Answered questions about Accounting policies and addressed customer concerns.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Coordinated employee training programs to improve productivity and performance.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Set up orientations and initial training for new employees.
  • Monitored and analyzed employee satisfaction performance evaluations.
  • Participated in recruitment and selection process for new hires.
  • Supervised 10t employees, assistant division head, section supervisors, cashiers, fiscal specials, clerical specialist, and student workers.
04/2005 to 01/2020 Chief Deputy Clerk United States Courts | Santa Ana, CA,
  • Produced high-quality communications for internal and external use.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Edited, proofed and processed transcripts of traffic, parking, and criminal cases.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Responded to in-person and telephone requests for information from general public, attorneys, judges and other involved parties.
  • Provided assistance to attorneys and court personnel in courtroom
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Prepared court orders and judgments for signature.
  • Coordinated courtroom proceedings and enforced adherence to proper procedures.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Coordinated employee training programs to improve productivity and performance.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Set up orientations and initial training for new employees.
  • Created job descriptions on boards for vacant jobs.
  • Monitored and analyzed employee satisfaction performance evaluation.
  • Participated in recruitment and selection process for new hires.
  • Supervised 40t employees, deputy clerks, section supervisors, legal specialists, senior legal specials, clerical specialists and student workers.
Education
Expected in to to No Degree | Computer Science Louisiana State University And A&M College, Baton Rouge, LA GPA:
Expected in 05/1983 to to High School Diploma | Istrouma Senior High School, Baton Rouge, LA, GPA:

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Resume Overview

School Attended

  • Louisiana State University And A&M College
  • Istrouma Senior High School

Job Titles Held:

  • Case Manager Supervisor
  • Accounting Supervisor
  • Chief Deputy Clerk

Degrees

  • No Degree
  • High School Diploma

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