case manager resume example with 19+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Skilled Case Manager experienced in coordinating care for individuals with substance and alcohol addiction Proactive and resourceful professional makes appropriate decisions for high-quality and cost-effective care. Careful provider of preventive and proactive care for fragile patients. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Healthcare
Behavior redirection
Knowledge of state regulations
Crisis Management
Client documentation
Community activities
Transportation
Compassionate client care
Health Services
Meal preparation
Medication administration
Cash management experience
Client satisfaction
Wound care
Care plan management
Nutrition
Client safety and first aid
Patient relationship management
Interdisciplinary teamwork
Program coordination
Quality improvements.
Document management
Communication
People skills
Critical thinking
Microsoft Office
Troubleshooting
Active listening
Multitasking
Teambuilding
Problem resolution
Supervision & leadership
Organizational skills
Education and Training
Roberts Wesleyan CollegeRochester, NYExpected in 10/2022 ā āMaster of Science:Public Health - GPA:
Completed coursework in Organizational leadership
Project management
Health policy, ethics, employment,and law
Strategic planning for healthcare
Global health
Healthcare financial management
Public health communication
Emergency preparedness & response to disasters
Statistical methods epidemiologic research
Health systems & organizations
Foundations of public health
Behavior epidemiology & health behavior theory
GPA 4.0
SUNY College At BrockportBrockport, NYExpected in 05/2018 ā āBachelor of Science:Health Studies - GPA:
Monroe Community CollegeRochester, NYExpected in 12/2008 ā āAssociate of Applied Science:Communications - GPA:
Certifications
CASAC-T # 35151
Experience
Unitypoint Health - Case Manager Cedar Rapids, IA, 03/2022 - Current
Developed appropriate care plans for at-risk individuals and high-risk families.
Coordinated support services and optimized communication between healthcare workers and patients.
Advocated for clients by obtaining information regarding treatment options and clinical status.
Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building.
Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Developed trusting relationships with social services, health care providers and governmental agencies.
Initiated client-centered care plan reflective of client's readiness for change and activation level.
Persuaded clients' support system to participate in decision-making to provide optimal care.
Maintained up-to-date case records with case activity status.
Interviewed clients to highlight needs and develop personalized health care plans.
Encouraged clients to articulate expectations and goals for successful rehabilitation.
Maintained logs and electronic client records following department and agency policies for effective monitoring.
Conducted regular home visits to review and monitor care plans based on clients' needs and program requirements.
Monitored and evaluated delivery of services to clients to maintain quality care.
Adhered to ethical principles and standards to protect clients' confidential information.
Scheduled follow-up home visits post-crisis to evaluate status of client.
Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Assisted individuals with eligibility for available benefits.
Educated clients in navigating complex health care systems to prevent uncertainty and discontinuities of health care.
OPWDD - Developmental Assistant 1 City, STATE, 12/2002 - 03/2022
Built relationships with interdisciplinary team to facilitate project objectives.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Observed safety protocols to minimize accidents and spread of disease.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Answered questions and responded to inquiries to deliver high level of service to patients.
Collaborated with social workers to support patients.
Educated patients on various resources, services and programs to maximize care.
Maintained thorough and accurate records outlining program operations and participant progress.
Recommended improved life choices to enhance client outcomes.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Evaluated patient behavior and reported changes to clinical team.
Partnered with interdisciplinary teams to implement care plans.
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