Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Skilled Case Manager experienced in coordinating care for individuals with substance and alcohol addiction Proactive and resourceful professional makes appropriate decisions for high-quality and cost-effective care. Careful provider of preventive and proactive care for fragile patients. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Healthcare
  • Behavior redirection
  • Knowledge of state regulations
  • Crisis Management
  • Client documentation
  • Community activities
  • Transportation
  • Compassionate client care
  • Health Services
  • Meal preparation
  • Medication administration
  • Cash management experience
  • Client satisfaction
  • Wound care
  • Care plan management
  • Nutrition
  • Client safety and first aid
  • Patient relationship management
  • Interdisciplinary teamwork
  • Program coordination
  • Quality improvements.
  • Document management
  • Communication
  • People skills
  • Critical thinking
  • Microsoft Office
  • Troubleshooting
  • Active listening
  • Multitasking
  • Teambuilding
  • Problem resolution
  • Supervision & leadership
  • Organizational skills
03/2022 to Current Case Manager Unitypoint Health | Cedar Rapids, IA,
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Initiated client-centered care plan reflective of client's readiness for change and activation level.
  • Persuaded clients' support system to participate in decision-making to provide optimal care.
  • Maintained up-to-date case records with case activity status.
  • Interviewed clients to highlight needs and develop personalized health care plans.
  • Encouraged clients to articulate expectations and goals for successful rehabilitation.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Conducted regular home visits to review and monitor care plans based on clients' needs and program requirements.
  • Monitored and evaluated delivery of services to clients to maintain quality care.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Scheduled follow-up home visits post-crisis to evaluate status of client.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Assisted individuals with eligibility for available benefits.
  • Educated clients in navigating complex health care systems to prevent uncertainty and discontinuities of health care.
12/2002 to 03/2022 Developmental Assistant 1 OPWDD | City, STATE,
  • Built relationships with interdisciplinary team to facilitate project objectives.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Collaborated with social workers to support patients.
  • Educated patients on various resources, services and programs to maximize care.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Recommended improved life choices to enhance client outcomes.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Evaluated patient behavior and reported changes to clinical team.
  • Partnered with interdisciplinary teams to implement care plans.
01/2021 to 06/2021 NYS Contact Tracer (COVID-19) Staffing Solutions Organization | City, STATE,
  • Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
  • Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
  • Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
  • Furnished case patients with contact information outlined in NY protocol for local health department to support contact tracing.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Received processed and tracked patient documentation with speed and accuracy.
  • Delivered healthy living and disease management information to specific population groups.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
Expected in 10/2022 Master of Science | Public Health Roberts Wesleyan College, Rochester, NY GPA:
  • Completed coursework in Organizational leadership
  • Project management
  • Health policy, ethics, employment,and law
  • Strategic planning for healthcare
  • Global health
  • Healthcare financial management
  • Public health communication
  • Emergency preparedness & response to disasters
  • Statistical methods epidemiologic research
  • Health systems & organizations
  • Foundations of public health
  • Behavior epidemiology & health behavior theory
  • GPA 4.0
Expected in 05/2018 Bachelor of Science | Health Studies SUNY College At Brockport, Brockport, NY GPA:
Expected in 12/2008 Associate of Applied Science | Communications Monroe Community College, Rochester, NY GPA:

CASAC-T # 35151

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Roberts Wesleyan College
  • SUNY College At Brockport
  • Monroe Community College

Job Titles Held:

  • Case Manager
  • Developmental Assistant 1
  • NYS Contact Tracer (COVID-19)


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: