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Case Manager Resume Example

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CASE MANAGER
Professional Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit consumers needs and return each to optimal quality of life.

Skills
  • Patient advising
  • Progress evaluations understanding
  • Cross-functional collaboration
  • Patient assessment
  • Treatment plans knowledge
  • Community outreach
  • Team management
  • Effective consumer communication
Work History
04/2018 to CurrentCase ManagerCompany Name | City, State
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
  • Coordinated resources from diverse providers for intervention plans.
  • Reviewed and recorded progress of patients.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Provided knowledge in the Mental Health Court Team.
  • Assisted in obtaining goals with consumers and obtaining treatment providers.
  • Provide transportation.
  • Provide food orders for those who struggle with income.
03/2015 to 02/2018General LandscaperCompany Name | City, State
  • Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
  • Pruned trees and bushes to improve visibility and shapes.
  • Diagnosed plant-related problems and diseases and identified treatment to prevent further infestation.
  • Prepared soil and gardens to plant with mulch and sod.
  • Applied weed and pest control chemicals to protect customer lawns.
  • Administered pesticides to mitigate and control pest damage.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Operated and maintained basic landscaping equipment and vehicles.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
06/2011 to 12/2015WaitressCompanyName | City, State
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
10/2011 to 06/2014Program Supervisor Company Name | City, State
  • Managed program operations and provided strategic leadership for all workers.
  • Overlooked the Community Options Group with 20 individuals with intellectual disabilities and 13 employees.
  • Went out in the community daily to different volunteer locations.
  • Interact with the community to bring more volunteer opportunities to help individuals learn basic life skills.
  • Attend ISP meetings and come up with new goals.
  • Dedicate my time to learn each individual and their uniqueness.
  • Assist with bathroom changes.
  • Assist with medication administration.
  • Assist with driving to and from volunteer centers with individuals.
  • Work with the behavioral specialist to ensure the plan of support was followed to help serve the individuals.
Education
06/2007High School DiplomaPenn Manor High School, City
06/2007Fire Prevention And EMTLancaster County Career And Technology Center, City
05/2018Associate of Science | Criminal JusticeElizabethtown College, City
  • Dean's List 2016-2017
  • Graduated cum laude
Expected in 05/2021Bachelor of Science | Criminal Justice/ Minor in Human ServicesElizabethtown College, City, State
  • Dean's List 2019-2020
  • GPA 3.71
  • Will Graduate with Cum Laude Honors
Certifications

Department of Health Certificates:

  • Selective Spinal Immobilization
  • Epinephrine Auto Injector Pen Administration Principal
  • Burn Injury Assessment and Treatment.
  • Emergency Response to Terrorism.
  • Bloodborne Pathogens.
  • Ankle Injuries.
  • Workplace Diversity.
  • Fire Extinguishers: Extinguish or Evacuate.
  • How to use your EMS Retention Principles.
  • Emergency Act of 1978 PEMA.
  • Medical Staffing at Large Events
  • Emergency Management Elected Officials.
  • Workplace Violence.
  • Handwashing Hygiene.
  • Pain Management: Drug Seeking Behavior
  • Patient Assessment Part 1 and 2.
  • Narcotics Overdose
  • Child Abuse: As EMS Professional's Role and Responsibilities.
  • Allergic Reaction Management.
  • Depression.
  • Management of OTC Drug Overdoses.
  • Pediatric Patient Assessment Part 1 and 2.
  • CPR/AED
  • EMT Certification: Number 104304

Bucks County Community College and Pennsylvania State Fire Academy Certifications:

  • Hazardous Materials Operations Level
  • Highway Incident Scene Safety
  • Basic Rigging for Ropes Rescue
  • Basic Vehicle Rescue
  • Basic Vehicle Rescue Operations
  • Truck Compant Operations 1
  • Pump Operations 1
  • Fireground Support
  • Exterier Firefighter

Emergency Management Institue:

  • FEMA: IS-00100 (Introduction to the incident Command System)
  • IS-00230 (Principles of Emergency Management)
  • IS-00700 (National Incident Management System)
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Resume Overview

School Attended

  • Penn Manor High School
  • Lancaster County Career And Technology Center
  • Elizabethtown College

Job Titles Held:

  • Case Manager
  • General Landscaper
  • Waitress
  • Program Supervisor

Degrees

  • 06/2007 High School Diploma
    06/2007 Fire Prevention And EMT
    05/2018 Associate of Science | Criminal Justice
    Expected in 05/2021 Bachelor of Science | Criminal Justice/ Minor in Human Services

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