Case Manager Resume Example
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CASE MANAGER
Professional Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit consumers needs and return each to optimal quality of life.
Skills
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Work History
04/2018 to CurrentCase ManagerGerard Academy | Minot , ND
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
- Coordinated resources from diverse providers for intervention plans.
- Reviewed and recorded progress of patients.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Reviewed effectiveness of treatment for individual and family situations.
- Provided knowledge in the Mental Health Court Team.
- Assisted in obtaining goals with consumers and obtaining treatment providers.
- Provide transportation.
- Provide food orders for those who struggle with income.
03/2015 to 02/2018General LandscaperHyatt Hotels Corp. | Bryan , TX
- Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
- Pruned trees and bushes to improve visibility and shapes.
- Diagnosed plant-related problems and diseases and identified treatment to prevent further infestation.
- Prepared soil and gardens to plant with mulch and sod.
- Applied weed and pest control chemicals to protect customer lawns.
- Administered pesticides to mitigate and control pest damage.
- Operated landscaping equipment to maintain grounds and remove trees.
- Operated and maintained basic landscaping equipment and vehicles.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
06/2011 to 12/2015WaitressBrightspring Health Services | Manchester , TN
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
10/2011 to 06/2014Program Supervisor Excentia | City , STATE
- Managed program operations and provided strategic leadership for all workers.
- Overlooked the Community Options Group with 20 individuals with intellectual disabilities and 13 employees.
- Went out in the community daily to different volunteer locations.
- Interact with the community to bring more volunteer opportunities to help individuals learn basic life skills.
- Attend ISP meetings and come up with new goals.
- Dedicate my time to learn each individual and their uniqueness.
- Assist with bathroom changes.
- Assist with medication administration.
- Assist with driving to and from volunteer centers with individuals.
- Work with the behavioral specialist to ensure the plan of support was followed to help serve the individuals.
Education
06/2007High School DiplomaPenn Manor High School, City
06/2007Fire Prevention And EMTLancaster County Career And Technology Center, City
05/2018Associate of Science | Criminal JusticeElizabethtown College, City
- Dean's List 2016-2017
- Graduated cum laude
Expected in 05/2021Bachelor of Science | Criminal Justice/ Minor in Human ServicesElizabethtown College, City, State
- Dean's List 2019-2020
- GPA 3.71
- Will Graduate with Cum Laude Honors
Certifications
Department of Health Certificates:
- Selective Spinal Immobilization
- Epinephrine Auto Injector Pen Administration Principal
- Burn Injury Assessment and Treatment.
- Emergency Response to Terrorism.
- Bloodborne Pathogens.
- Ankle Injuries.
- Workplace Diversity.
- Fire Extinguishers: Extinguish or Evacuate.
- How to use your EMS Retention Principles.
- Emergency Act of 1978 PEMA.
- Medical Staffing at Large Events
- Emergency Management Elected Officials.
- Workplace Violence.
- Handwashing Hygiene.
- Pain Management: Drug Seeking Behavior
- Patient Assessment Part 1 and 2.
- Narcotics Overdose
- Child Abuse: As EMS Professional's Role and Responsibilities.
- Allergic Reaction Management.
- Depression.
- Management of OTC Drug Overdoses.
- Pediatric Patient Assessment Part 1 and 2.
- CPR/AED
- EMT Certification: Number 104304
Bucks County Community College and Pennsylvania State Fire Academy Certifications:
- Hazardous Materials Operations Level
- Highway Incident Scene Safety
- Basic Rigging for Ropes Rescue
- Basic Vehicle Rescue
- Basic Vehicle Rescue Operations
- Truck Compant Operations 1
- Pump Operations 1
- Fireground Support
- Exterier Firefighter
Emergency Management Institue:
- FEMA: IS-00100 (Introduction to the incident Command System)
- IS-00230 (Principles of Emergency Management)
- IS-00700 (National Incident Management System)
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Resume Overview
School Attended
- Penn Manor High School
- Lancaster County Career And Technology Center
- Elizabethtown College
Job Titles Held:
- Case Manager
- General Landscaper
- Waitress
- Program Supervisor
Degrees
- 06/2007 High School Diploma
06/2007 Fire Prevention And EMT
05/2018 Associate of Science | Criminal Justice
Expected in 05/2021 Bachelor of Science | Criminal Justice/ Minor in Human Services
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