case manager resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Compassionate Case Manager experienced in Low income environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Microsoft Excel
  • Client Advocacy
  • Conflict Resolution
  • Case Planning
  • Microsoft Outlook
  • Community Outreach
  • Crisis Intervention
  • Case Management Tracking
  • Data Entry and Analysis
  • Case Notes
  • Income Verification
  • Program Eligibility
  • Active Learning
  • Customer Service
  • Monitoring Visits
  • Critical Thinking
  • Trauma-Informed Care
  • Time Management
  • Telephone Etiquette
  • Coordination
Work History
04/2014 to Current Case Manager University Health Care System | North Augusta, SC,
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Referred families to shelters, legal resources and educational programs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
11/2018 to 03/2020 Shelter Manager Bcfs | Houston, TX,
  • Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
  • Assessed animals for signs of injury or illness, notifying managers or veterinarians.
  • Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
  • Treated animal illnesses or injuries following experience or instructions of veterinarians.
  • Inspected facilities to determine maintenance needs.
  • Maintained safe and secure job site to prevent injuries, accidents and mistakes during logging projects.
  • Planned work schedules according to personnel and equipment availability.
  • Monitored workers to enforce safety regulations and warned or disciplined violators.
  • Purchased supplies such as cleaning supplies,
07/2008 to 06/2014 After-School Program Leader Newman-Crows Landing Unified | Newman, CA,
  • Created fun, age-appropriate activities for school-age children.
  • Facilitated student recruitment and registration at back-to-school nights and parent teacher events.
  • Completed and kept records related to program and individual students for future use by other personnel.
  • Managed behavioral issues and used positive behavior strategies for groups of up to 22 students.
  • Maintained confidentiality of records by using appropriate data security methods.
  • Implemented student safety measures across program to minimize accidents.
  • Communicated with parents to encourage active parental participation in education.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
  • Kept school in full compliance with established policies, legal requirements and student safety standards.
  • Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
  • Verified student grades, attendance and schedules.
  • Counseled students about rules and policies during school assemblies.
  • Developed subject and grade leaders to advance oversight and improve instruction.
  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
  • Selected nutritious snacks and educational toys for students.
  • Managed behavioral issues and used positive behavior strategies for groups of up to 22 students.
01/2013 to 12/2013 Unarmed Security Guard St. Moritz Security Service | Yonkers, NY,
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Patrolled commercial property and associated parking garage.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Completed full building and grounds patrols every 1hour to spot and investigate concerns.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Expected in to to No Degree | Chlid Developement Southeast Community College , San Francisco, CA, GPA:
Expected in 06/2019 to to High School Diploma | Youth Chance High School , San Francisco, CA, GPA:

CPR certification 8/2021-8/2023

CPI/De-escalation training

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Resume Overview

School Attended

  • Southeast Community College
  • Youth Chance High School

Job Titles Held:

  • Case Manager
  • Shelter Manager
  • After-School Program Leader
  • Unarmed Security Guard


  • No Degree
  • High School Diploma

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