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Case Manager District Office Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.

Skills
  • Document filing
  • Proficient in MS Office
  • Litigation Support
  • Legal Research
  • Case management
  • Administrative support
  • Legal compliance
  • Account Administration
  • Client needs assessments
  • Written and verbal communication
Education
Glendale High School Springfield, MO Expected in 05/2006 High School Diploma : - GPA :
Work History
Acutecare Health System - Case Manager-District Office
Oceanport, NJ, 04/2019 - Current
  • Created and implemented all policies, work flow processes and work assignments.
  • Developed project management processes to improve cost-effective service to clients.
  • Surpassed specific company objectives by cooperating with staff to implement project initiatives.
  • Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
  • Communicated pertinent information to clients via phone, email and mail.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Accurately handled data entry for thousands of clients into company-based software..
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of 80-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Scored in top 1% of employees for successful confirmation of representation.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Assessed caller accounts to determine disability claim status, identify service needs and resolve issues.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recorded actions taken, issues resolved and disability, work history, and medical information to effectively manage customer accounts.
Giant Eagle, Inc. - Dietary Aide
Parma, OH, 07/2018 - 01/2019
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Closely followed sanitation and food handling guidelines while assisting cooks with 90 daily meals preparation.
  • Maintained strict levels of cleanliness for tables, floors and prep areas in 90-person residence.
  • Patiently and compassionately assisted patients requiring assistance eating meals.
  • Upheld efficiency of meal services by pre-setting over 90 tables before patients arrived.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Offered caring companionship and emotional support.
Hardee's - Shift Manager
City, STATE, 04/2004 - 10/2014
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

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94Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Glendale High School
Job Titles Held:
  • Case Manager-District Office
  • Dietary Aide
  • Shift Manager
Degrees
  • High School Diploma