Case Manager District Office Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.

  • Document filing
  • Proficient in MS Office
  • Litigation Support
  • Legal Research
  • Case management
  • Administrative support
  • Legal compliance
  • Account Administration
  • Client needs assessments
  • Written and verbal communication
Glendale High School Springfield, MO Expected in 05/2006 High School Diploma : - GPA :
Work History
Acutecare Health System - Case Manager-District Office
Oceanport, NJ, 04/2019 - Current
  • Created and implemented all policies, work flow processes and work assignments.
  • Developed project management processes to improve cost-effective service to clients.
  • Surpassed specific company objectives by cooperating with staff to implement project initiatives.
  • Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
  • Communicated pertinent information to clients via phone, email and mail.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Accurately handled data entry for thousands of clients into company-based software..
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of 80-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Scored in top 1% of employees for successful confirmation of representation.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Assessed caller accounts to determine disability claim status, identify service needs and resolve issues.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recorded actions taken, issues resolved and disability, work history, and medical information to effectively manage customer accounts.
Giant Eagle, Inc. - Dietary Aide
Parma, OH, 07/2018 - 01/2019
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Closely followed sanitation and food handling guidelines while assisting cooks with 90 daily meals preparation.
  • Maintained strict levels of cleanliness for tables, floors and prep areas in 90-person residence.
  • Patiently and compassionately assisted patients requiring assistance eating meals.
  • Upheld efficiency of meal services by pre-setting over 90 tables before patients arrived.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Offered caring companionship and emotional support.
Hardee's - Shift Manager
City, STATE, 04/2004 - 10/2014
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Glendale High School
Job Titles Held:
  • Case Manager-District Office
  • Dietary Aide
  • Shift Manager
  • High School Diploma