case manager coordinator resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Motivated with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

  • Government assistance programs
  • Resource referrals
  • Administrative skills
  • Microsoft Office Applications
  • Multitasking abilities & Time management
  • Strong Interpersonal Communication
  • Self-motivated professional
  • De-escalation Techniques/Conflict resolution
  • Advocacy
  • Quality Assurance/ Enforcing Regulatory compliance
  • Marketing Analytics/strategies
  • Budgetary Compliance
  • Service screening
  • Crisis Response/handling
  • Written and verbal communication
  • Flexibility & Adaptability
Work History
08/2018 to Current
Case Manager Coordinator Homecall Of Stillwater Inc Stillwater, OK,
  • Provide direct crisis services to 20 clients, including linkage, advocating, supporting, and providing education as needed.
  • Implement individual service plan incorporating input from clients, involved service providers, and clearly identifying problem areas and needs, strategies, and service objectives.
  • Complying with internal budgets consisting of state, local and federal funds and resources. Developing Budgets for clients based on their individual financial circumstances and assisting with financial goal setting and accomplishments.
  • Auditing records, processes and eligibility guidelines for compliance.
  • Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
  • Managing client data including health, financial, and legal records and corresponding statements. Triaging data and performing complex data entry & data migration functions.
  • Managing deadlines imposed by federal agencies, courts, and executive leadership.
  • Developing communication pipelines between cross-functional workgroups across multiple agencies to ensure timely and cohesive communication of critical, time sensitive developments regarding clients and high-profile cases.
  • Carrying out in-depth investigations of material facts and data presented by clients and third-party agencies then conducts root cause analysis to develop individualized strategies to help clients overcome pain points and adversity.
03/2019 to 04/2021
Case Manager Goodwill Southern Rivers Midland, GA,
  • Provides supervision, oversight, and accountability for consumers in highly regulated environment.
  • Consulting with identified medical and nonmedical providers and natural supports including their input in person-centered planning process.
  • Conduct resource audits to identify peers within your network, you then leverage relationships to make referrals on behalf of clients.
  • Participated in professional growth programs to support special education improvement efforts.
  • Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
  • Enforcing internal and external guidelines required to protect client and consumer data. Investigating clinical, legal and health related data to assist with developing strategies to assist clients with complex problem solving & resource administration.
  • Attending court as material witness and or expert witness when required to advocate for 3 clients. Contributing specific thoughts and ideas using field specific experience to aid in developing and amending of policies.
  • Working with third party agencies, community partners and for-profit entities to develop support networks for clients.
01/2015 to 02/2019
Direct Support Professional Systems Unlimited Iowa City, IA,
  • Developed and implemented behavioral management care plans.
  • Transports 5 individuals in personal and/or company vehicle for community outings\scheduled appointments.
  • Administered medication as directed by physician daily.
  • Supervised daily activities and provided assistance to staff.
  • Handled all incoming information requests for several busy executives.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Liaised with key accounts to deliver targeted administrative support, including estate, household and property management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
Expected in 06/2018 to to
B.S: Psychology
Virginia State University - Petersburg, VA
Member of The National Society for Leadership and Success Graduated cum laude. Member of psychology club
  • QMHP-A license
  • Tova/Crisis wave
  • First aid and CPR certified

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Resume Overview

School Attended

  • Virginia State University

Job Titles Held:

  • Case Manager Coordinator
  • Case Manager
  • Direct Support Professional


  • B.S

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