Five years hands-on experience in Home Health Care Services as case manager assistant. Extensive experience recruiting, developing and managing clinical staff. Expert in planning and organizing activities consistent with agency goals and mission. Strong decision maker who understands the importance of compassion and patience. Track record of managing personnel and admissions while providing the highest quality care.
Served as liaison between management, clinical staff and the community.
Expertly planned, coordinated, organized and directed all operations of the agency.
Directed the installation of improved work methods and procedures to achieve agency objectives.
Jumped in to fill gaps for on call rotation when necessary.
Cooperated with other health related agencies and organizations in community activities.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
Corresponded with operations staff to ensure key client deliverables and revenue goals were met.
Observed strict confidentiality and safeguarded all patient-related information.
Reviewed and approved time cards for processing by payroll department.
Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.
Created system-wide communications about service excellence.
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