Compassionate, motivated Care Manager with well-developed oral and interpersonal communication skills with sharp analytical ability to research, assess, and track multiple cases, services, and services. Deftly communicates case status and key issues. Identifies task prioritization of numerous concurrent projects producing precise and accurate work products. Focused attention to detail and consistency meeting deadlines. Systematic planning and organization skills. Uses independent judgment to manage and impart confidential information. Effectively builds and nurtures relationships with clients and team members. Understands and interprets laws, regulations, and policies. Demonstrates poise, tact, and diplomacy with cultural sensitivity. First hand experience with service coordination, writing goals, advocacy, documentation, and team collaboration. Also, handling complex customer service issues, higher-level administrative tasks, and reporting outcomes. BH/Medical Diagnoses, Psychotropic Medications, human development, crisis prevention/intervention, and behavioral management. AZ Fingerprint Card/CPI/CPR/First Aid/AZ Privileged and Credentialed Behavioral Health Technician Qualified/DDD/ISPs/ALTCS/DSM-V and ICD Codes/SMI/Motivational Interviewing/Stages of Change/ARTs/AZ Guiding Principles for Recovery/RBHA.
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