[Therapeutic Support Specialist II] bringing more than  years experience in counseling individuals of various ethnic and socio-economic backgrounds, including children, adolescents and adults.
Expertise in crisis intervention techniques
Adult corrections expertise
Adept at conflict resolution
Psychotropic medications knowledge
Case management proficiency
Case Manager, 04/1999 to 09/1999 Cavalcorp Federal Halfway House – Raleigh, NC
Responsible for checking federal inmates in and out of facility.
Responsible for transporting inmates to jobsites.
Responsible for supervision of inmates in housing units.
Provided group therapy to inmates.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Connected clients with community service and resource agencies.
Observed and monitored client behavior and responses to treatment while in the facility.
Maintained a caseload of more than  clients in facility.
Therapeutic Support Specialist II, 11/1999 to Current Central Regional Hospital – Butner, NC
Supervise staff of 12 who are responsible for direct care of 22 patients. Lead technician responsible for ensuring all tasks are completed Knowledgeable of medical and psychiatric diagnosis Observe, interact, and provide feedback to appropriate professional staff Interact with family and community partners Participate in structured group therapies Explain unit goals, processes, and procedures to new and current staff Serve as member of crisis prevention and intervention teams Train and mentor staff.
Recorded client information on special flow sheets, accurately indicating precautions, patients level of observation and charges .
Documented psychiatric services and responses to treatment in patient case files.
Consulted with and trained highly skilled mental health and medical staff.
Monitored client census by using the Daily Movement Report.
Observed and monitored client behavior and responses to treatment.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Correctional Officer, 01/1997 to 01/1999 Odom Correctional Institution – NC
Responsible for supervision of inmates in housing units. Performed periodic patrols of quarters and work areas. Responsible for instructing inmates and maintaining control in areas. Responsible for maintaining a record of equipment, supplies, and other items. Responsible for maintaining proper security of inmates being transported.
Maintained the custody and control of  inmates housed in maximum security unit.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Bachelor of Arts: Psychology, 1997 St. Augustine College - Raleigh, NC