Case Manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Knowledgeable Case Manager experienced in coordinating care for chronically ill individuals. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for advocating for others. Enthusiastic clinician eager to contribute to team success through hard work, attention to detail and excJessicat organizational skills. Clear understanding of importance of bridging the gap in healthcare disparities and well versed in Point Care. Motivated to learn, grow and excel in Holy Redeemer as part of the changing health care system. Seeking an opportunity to grow a knowledge base in home care and to bring fresh ideas to PDGM of clinical supervisors. Available for 24-hour accountability, if needed, for patient care and interdisciplinary communication with the healthcare team. Seeking to promote quality, compassionate, holistic patient-centered care.

  • Army Medic 1995 - 1997
  • Electronic Medical Record
  • Chronic Disease Management
  • Patient and family advocacy
  • Basic Life Support
  • Documentation Proficiency
  • Case Management
  • Strong clinical judgment
  • Intravenous Certified
  • Critical Thinking
  • Government Regulations
  • Quality Assurance
  • Teamwork
  • Customer Service
  • Organizational Skills
  • Leadership
Work History
08/2011 to Current Case Manager Maine Health | Famlouth, ME,
  • Developed care plans, covering goals based on nursing diagnosis and incorporating therapeutic, preventive and rehabilitative nursing actions.
  • Introduced changes to patient care plans based on regular evaluations and patient changes.
  • Facilitated on-going, comprehensive assessment of patient and family needs and implementation of interdisciplinary team care plan.
  • Consulted with other practitioners to develop and implement patient care plans based on factors such as ICC, ICM, PDGM.
  • Facilitated medication management including education and monitored for side effects in collaboration with provider.
  • Guided patients' loved ones and caregivers in such tasks as pain management, wound care, palliative care, end of life transitions and medication dosing.
  • Worked with healthcare team, including social workers, physical therapists, and speech therapists, to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
  • Assumed responsibility of coordination of care of patients, chronically ill, and transitioned to appropriate pathways such as palliative and hospice per patient and family's unique needs.
  • Proficient in Point Care and Oasis D.
07/2010 to 04/2011 Clinical Admissions Nurse Sunrise Senior Living | Redwood City, CA,
  • Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
  • Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
  • Directed day-to-day nursing and operational functions for 40-bed nursing rehabilitative facility, ensuring exceptional delivery of care when developing well-rounded nursing teams.
  • Responsible for head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.
  • Provided comprehensive care to patients in rehabilitative unit, including wound care, ostomy care and enteral feeding.
  • Excelled in autonomous work environment between rounds completing all admissions, transfers, and discharges from the facility.
02/2010 to 06/2010 Pediatric Registered Nurse Virtua Hospital | City, STATE,
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
11/2006 to 02/2010 Patient Care Services Representative Virtua Hospital | City, STATE,
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Resolved problems with communication and billing to foster seamless services.
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
Expected in 08/2021 Master's of Science in Nursing | Family Nurse Practitioner Rowan University, Glassboro, NJ GPA:
Expected in 08/2014 Bachelor of Science | Nursing Science Grand Canyon University, Phoenix, AZ GPA:
Expected in No Degree | Registered Nurse Helene Fuld College of Nursing, Blackwood, NJ, GPA:
  • Dean's List 2007-2009
Expected in 12/2009 Associate of Science | Camden County College, Blackwood, NJ GPA:
Additional Information


Frankie O'Brien BSN RN


Dr. Shannon Williams


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Resume Overview

School Attended

  • Rowan University
  • Grand Canyon University
  • Helene Fuld College of Nursing
  • Camden County College

Job Titles Held:

  • Case Manager
  • Clinical Admissions Nurse
  • Pediatric Registered Nurse
  • Patient Care Services Representative


  • Master's of Science in Nursing
  • Bachelor of Science
  • No Degree
  • Associate of Science

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