case manager resume example

In addition to my duties as an Administrator and a Case Manager I have continuously worked as a Human Resources department of one for a team of 10 employees

• Managed benefits enrollment by answering questions and aiding employees with login details
• Prepared all human resource documentation, including new hire letters, employee contracts, drafted employee handbooks and revised training manuals
• Organized company-wide development initiatives designed to boost employee morale and effectiveness
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork and filings with state and federal agencies
• Devised hiring and recruitment policies and strategy
• Full cycle recruiting-Reviewed candidate resumes, interviewed and extended job offers
• Addressed employee conflicts with appropriate urgency, following all established organizational procedures

• Responsible to perform all office administrative tasks
• Prepare and complete all forms for case work; Offers in Compromise, State and Federal Power of Attorneys
• Distribute and prepare incoming and outgoing mail, manage office voicemail, fax and online form inquiries
• Manage, create and update client records and substantiating documents
• Upsell additional services to current clients
• Meet designated monthly sales quotas
• Develop creative ways to reach and engage leads
• Managed billing , process transactions, invoicing and collections
• Successfully juggled multiple projects simultaneously
• Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
• Developed to workflow changes and implemented continuous process improvements for efficiency

•Appointed advisor for an assigned population of online continuing education students

•Address questions and advise through academic process

•Support Admissions sales team

•Upsell supporting fundamental courses that meet students professional and educational needs

•Work with each student to set educational goals and evaluate academic progress

•Work with externship coordinator to organize opportunities through available externship programs•Liaison between course instructors and students

•Maintain electronic student academic records

•Attend monthly product trainings for working knowledge of products and services

•Work closely with other functional departments and teams to effectively resolve student, vendor and partner inquiries and requests

•Develop creative outreach campaigns and monthly newsletters for student engagement

•Complete monthly reports to track and measure completion rates, student outreach, and engagement

Professional Development Cohort Lead

Appointed lead to facilitate learning, collaboration, and discussion among the Student Advisor team for “Be Unstoppable” company initiative. Responsible for developing training materials and hosting interactive workshops to identify departmental value Proposition by guiding team through the reading of Business Model Generation and Value proposition Design.