Highly-motivated and well-educated on state and federal laws, court procedures and underlying social issues that contribute to crime. Seasoned case management professional with years of experience developing, evaluating, and implementing individualized plans. Broad base of experience serving as an advocate and liaison. Well versed in ORR programs.
Strong work ethic
Conflict resolution skills
Calm under pressure
Fluent in Spanish
Strong interpersonal skills
Criminal law knowledge
Case Manager , 02/2016
to Current Southwest Key Programs – 321 Lorenaly Drive Brownsville TX,
coordinating the completion of assessments of unaccompanied children, completing individual service plans, assessing potential sponsors, making transfer and release recommendation
Link each client with appropriate community supports to ensure their progress towards the individualized service plan goals.
gather sponsor information, and assess whether the potential sponsor is a suitable sponsor who can safely provide for the physical and mental well-being of the child.
Organized client documentation by checking files, verifying completeness of notes, and prepare docket for their Immigration Court Hearings.
Bilingual Case Manager II, 09/2014
to 02/2016 Office of Refugee Resettlement National Call Center – 4406 Piedras Drive West, Suite 100. San Antonio,
Served as a Crisis Intervention Specialist
Review Home Study and Post Release Reports
Participate in workshops, seminars, education programs for FEMA to served in all types of Crisis
Continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety
Demonstrating client progress toward risk reduction, achievement of treatment goals and positive case outcomes
Received Referrals directly from FFS to assist clients post release from all ORR shelters,
Bilingual Case Manager, 06/2014
to 08/2014 Family Endeavors – 535 Bandera Road San Antonio,
Served in a Type 1 Emergency Event
Determined appropriate supervision levels by conducting risk and needs assessments.
Contact prospective sponsor to discuss role of shelter and reunification process
Summit cases for release in a daily basis
Achieved top performance and was promoted to Case Manager II as a permanent employee for the ORR National Call Center.
Bachelor of Arts: Criminal Justice,
December 2010 The University of Texas at Brownsville - One West University Boulevard, Brownsville,