Ability to handle myriad of job duties and executive each one of it with efficiency and a desired
level of excellence in the outputs
Excellent team building, conflict resolution, resource management, and team building skills
Proficient a wide range of computer applications used in a corporate environment
Adaptable to work under constantly changing job environment
Passionate to excel through consistent learning and hard work
Sales Experience, Outlook Salesforce, Excel, Phone service Net Fortis
Bilingual speak and write English and Spanish
01/2016 to Current
Case ManagerSouth East Home Care － Doral, FL
Coordinates the ordering of all medical supplies for home delivery. Manage the Tickler file for the CM and pulls reminders when due.Prepares and submits billing invoice Answer phone and records message Confirms schedules from the field staff for SOC done the previous and "P in computer to communicate discrepancies to the scheduling coordinator and the assigned case manager Process notes for payroll and billing ensure all SOC paperwork is received from field staff fax MSW Evaluations labs results and discharges patients summary to physician files active and discharge patients documents.
06/2012 to 12/2015
Call Center SpecialistInvitation Homes － Plantation, FL
Answered multiline call system with consistent 5 second answer speed/ 97% calls answered Managed "Hot" calls - quick conflict/resolution Developed and maintained major utility account projects for communities Supervised team of 5 -call center representatives Coordinated vendors for maintenance teams/special projects/refinance team Prescreened and interviewed new employees Scheduled team meetings to kick off increase of high call volume.
06/2000 to 05/2012
TeacherLincoln Martin School － Hialeah, FL
Provided word processing and secretarial support. Filed and delivered mail as needed. Developed and maintained a current and accurate filing system. Assisted in planning and preparation of meetings, conferences and conference telephone calls.Ensured receptionist area was clean and neat to greet customers when entering. Prepared billing statements and receipts for clients. Maintained an adequate inventory of office supplies. Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner. In charge of scheduling all in-home estimates throughout the Denver Metro area for the whole company. Processed payments and created invoices using QuickBooks.Created and maintained multiple office filing systems.
Champagnat CatholicHIGH SCHOOLChampagnat Catholic
BACHELOR | JUNE 1999 | CHAMPGANATE
· Major: High School
approach, billing, call center, coach, oral, conferences, clients, excellent customer service, directing, filing, inventory, meetings, mail, office, 97, neat, quick, QuickBooks, reading, receptionist, scheduling, secretarial, telephone, word processing, written communication