case manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Motivated nurse practitioner seeking a position at ChenMed to provide quality health care services using organization and clinical skills while achieving the professional goals of developing additional knowledge of patient care procedures.

Patient and energetic nurse practitioner devoted to providing patients with outstanding care through the use of team coordination, attention to detail and deductive reasoning. Care to refine multitasking and communication skills to help the facility meet its operational goals.

  • Microsoft Word, Excel, PowerPoint, Teams/Zoom/WebEx Meeting, On-Boarding Training, Transitional Care
  • Nurse, Lead Team Meetings
  • Relationship Building
  • Intervention Plans
  • Performance Tracking
  • Client Advocacy
  • Case Management Tracking
  • Community Outreach
  • Documentation and Reporting
  • Interdisciplinary Collaboration
  • Decision Making
  • Service Referrals
  • MS Office
Case Manager, 10/2019 - Current
University Of Idaho Moscow, ID,
  • Connected meaningfully with customers to build emotional engagement and customer advocacy
  • Simplified complexity and integrates internal efforts to deliver and optimal customer experience
  • Conducted assessments to identify problems, eligibility for assistance and need for services
  • Participated in case conferences with other disciplines providing care and participated in quality management/performance improvement activities
  • Act as a liaison to families as well as with collateral clinicians, professionals & agencies
  • Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations
  • Developed a professional care plan from the assessment findings and in collaboration with the clients Physician to ensure the facilitation of the provision of the best possible care.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Educated clients in navigating complex health care systems to prevent uncertainty and discontinuities of health care.
  • Scheduled follow-up home visits post-crisis to evaluate status of client.
  • Transitioned clients to different providers based on progress or needs.
  • Administered initial and regular psychosocial assessments to develop and implement individualized service plans.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
Triage RN, 11/2017 - Current
Central Maine Medical Center Dixfield, ME,
  • Responded to orders from Triage Nurse to travel to patient residence location to assess patient condition based on emergency or urgent needs
  • Performed nursing procedures as instructed or indicated, such as insert catheters, feeding tubes, administer intravenous medications, wound care, care planning
  • Worked outside normal business hours and after hours on call to respond to patient emergencies
  • Assessed patient condition and need for immediate care due to fall or injuries from traumatic event
  • Evaluate for crisis care and inpatient admission
  • Participates in the on-call rotation and/or provides shifts during non-business hours such as evenings, weekends and holidays based upon program-identified needs.
  • Collected data to represent symptom onset, presenting problem and medical diagnoses.
  • Educated patients relative to health care urgency and community resources available to meet needs.
  • Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
  • Attended educational workshops to maintain current competency and licensure in nursing specialty.
  • Requested direction from physicians to determine best clinical course of action and recommendations in specific patient situations.
  • Documented patient call with detailed progress notes in electronic medical records.
RN Case Manager, 05/2017 - 11/2017
Virginia Hospital Center Alexandria, VA,
  • Supervision of (VITAS employed and contracted) nursing tasks delegated to Hospice Aides, Licensed
  • Practical/Vocational Nurses (and contracted Registered Nurses) and Volunteers per the plan of care
  • Appropriately identifies/utilizes resources, referrals such as PT, OT, Home Health, Dietary, Pharmacy,
  • Supplies, Home Medical Equipment, and other visits/consults
  • Completed initial and ongoing comprehensive assessments including physical, psychosocial, spiritual, and bereavement
  • Reports any request to practice outside of scope of license to the manager/supervisor.
  • Collaborated with physicians during medical rounds, updated treatment plans and provided plan of care to patients and families.
  • Participated in on-call rotations, delivering daily continuous quality care to patients.
Education and Training
MSN: AGNP, Expected in 10/2022
Purdue University - West Lafayette, IN
Status -
Bachelors of Science: Nursing, Expected in 07/2020
Chamberlain University - Chicago, IL,
Status -
Additional Information
  • Registered Nurse in Florida State (RN) Nursing Licensure Compact (NLC)
  • Basic Life Support (BLS)
  • Expected Board certification by ANCC
  • Expected to have DEA number from the DEA for schedule II-V controlled substances by Florida state
  • Strong new graduate

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Resume Overview

School Attended

  • Purdue University
  • Chamberlain University

Job Titles Held:

  • Case Manager
  • Triage RN
  • RN Case Manager


  • MSN
  • Bachelors of Science

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