case manager resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Dedicated Case Manager well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Skills
Strong work ethic
Skilled community-based case manager
Medicare and Medicaid applications
CPR certified
Life skills development
Treatment planning
Interdisciplinary collaboration
Client advocacy
Goal development
Trained in CPI
Sales experience
People-oriented
Criminology knowledge
DSM-IV knowledge
Referrals and networking
Crisis intervention
Multidisciplinary team collaboration
Community Resources
Trained in CBT
Work History
Case Manager, 05/2018 to Current Phoenix Children's Hospital – Scottsdale, AZ,
Evaluated treatment plans against individual goals and healthcare standards.
Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Provided case management services to adults aged 18 to 58 with mental illnesses including psychosocial assessments, case management, discharge planning and referrals.
Collaborated with court, law enforcement and community providers.
Secured housing, medical care and employment for clients by referring to community resources.
Maintained regular contact with clients, including visiting clients' homes.
Taught patients how to apply for insurance and prescription programs.
Provided emotional support, brief interventions and care coordination to assist clients experiencing chronic illnesses and emergency situations.
Advocated for client rights and sought solutions to suit clients’ best interest.
Counseled clients in many areas, including job search tips, assistance applications and community outreach programs.
Provided information for clients to access community resources for assistance.
Met with new clients after intake in order to improve engagement early on and to ensure the clients are getting the providers that would be the best fit and referred to appropriate resources both in the community and within the agency while managing own case load.
Engagement Specialist, 11/2019 to 05/2021 Wellbe Senior Medical – Delaware, OH,
Referred families to shelters, legal resources and educational programs.
Secured housing, medical care and employment for clients by collaborating with various community agencies.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Met with incoming case management clients to explain what case managers do.
Completed Individual Service Plans, Targeted Case Management Assessments and other required paperwork for incoming clients.
Presented new clients in group supervision to get the clients assigned to the best fit case manager.
Lead case manager on the adult case management team.
Front End Coordinator, 09/2015 to 05/2021 Giant Eagle – Wadsworth, OH,
Provided outstanding customer service.
Followed company procedures to maintain work environment in a neat and orderly condition.
Greeted customers in a timely fashion while quickly determining their needs.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Contacted other store locations to determine merchandise availability.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Helped customers understand return policies and processed items.
Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Advised and trained new employees in job tasks, offering positive reinforcement.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Recovery Assistant, 09/2017 to 05/2018 Santa Barbara County, Ca – Santa Barbara, CA,
Maintained regular contact with clients by calling and visiting clients' homes.
Arrived on time to appointments with clients and drove them to necessary medical or mental health related appointments.
Assisted clients to access resources in the community.
Acted as an additional support for clients that needed more frequent check ins than their assigned team could provide.
Met with clients to work on increasing socialization and learning social skills.
Modeled appropriate behavior for clients in the community.
Consulted with clinicians to devise and manage effective ongoing care plans for at-risk clients.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Maintained impeccable case notes and documented all activities fully in EMR.
Education
Bachelor of Arts: Psychology, Criminal Justice Studies And Socialogy, Expected in 2018 to Keene State College - Keene, NH GPA:
Relevant Courses: Personality, Abnormal Psychology, Culture and Psychology, Human Behavior and Legal System, Advanced Criminology, Ethnic Relations, Research Methods for both Psychology and Criminal Justice, Brain and Behavior, Social Psychology, Clinical Psychology
Member of Psi Upsilon Co-Ed Fraternity
Majored in Psychology, Criminal Justice and Sociology
Accomplishments
Was previously fundraising chair, alumni and historian charis for Psi Upsilon Fraternity at Keene State College.
Attended Suicide Prevention Training at Keene State College.
Attended Cognitive Behavioral Therapy Training while working at Monadnock Family Services.
CPR Training
CPI Training
Managed a caseload of between 30 and 45 adults (age 18 to 58) with mental health disorders.
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