Case Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit individual needs and return each to optimal quality of life.

  • Customer support and assistance
  • Working collaboratively
  • Microsoft Office
  • Assessment
  • Documentation &Reporting
  • Active listening
  • Counseling
  • Interpersonal Skills
  • Problem resolution
Case Manager, 10/2018 to Current
Phoenix Children's Hospital Dallas, TX,
  • Orients new participants and regular meetup with them to develop a therapeutic relationship.
  • Assess strengths and needs formulate a case management plan and implements that plan.
  • Communicates all essential issues to all relevant contacts. Gathers and incorporates information from other sources regarding the individual.
  • Identifies resources including housing and links adults to a comprehensive set of services. Advocates for services to assist the families.
  • Establishes and maintains professional contacts with House of Ruth staff and staff from other organizations to ensure coordinated services.
  • Develops and conducts a variety of psycho-education and/or support groups and activities.
  • Provides supportive counseling, problem resolution, motivational interviewing, person- centered approach and crisis intervention sessions.
  • Maintains a safe, secure and non-violent environment for all occupants. Effectively manages all emergencies following standard procedures.
  • Monitors medications, conducts urine toxicology screens, and completes all related documentation.
  • Screens telephone calls and walk-ins provide crisis intervention and make appropriate referrals.
  • Provides ongoing briefings to the program coordinator on all relevant issues and pertinent information on the families during supervision.
  • Maintains written and computerized records, compile reports and completes other program documentation (e.g. progress notes, case management plans, intakes, biopsychosocial assessments, incident reports)
  • Provides individually tailored services to each client in the following areas: housing, school, training & work opportunities, activities of daily living, health, wellness self-management, relapse prevention, money management & entitlements, medication support, self-help & empowerment, problem solving, family life & social relationships and integrated treatment for substance abuse.
Resident Advisor, 11/2004 to 11/2017
Salvation Army Usa Massena, NY,
  • Assist in the development, implementation, and evaluation of client goal plans.
  • Participate in team case management, case review, transition, and team meetings.
  • Supervise all youth activities engagement.
  • Ensure a safe non-judgmental, healthy environment that reflects Covenant House principles.
  • Escort youth to external activities.
  • Facilitate and monitor group support services including meals, activities, and individual sessions.
  • Document information regarding all client interaction, caseload progress, and outside agency contact in the ETO database system.
  • Complete all status and grant-related documentation including census, intake, and discharge, youth profiles, and assessments.
  • Ensure allocation and documentation of petty cash, youth savings, and other financial resources.
Youth Development Specialist, 10/2011 to 02/2012
The Mentor Network Redwood Falls, MN,
  • Advocated for at-risk youth to improve daily environments and long-term prospects.
  • Encourage social skill development.
  • Provided counseling and support to individual students.
  • Planned and led activities with varied focus such as outdoor exploration,education and crisis intervention.
  • Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.
Family Support/Family Assessment Worker, 08/2008 to 01/2009
Holy Redeemer Home Care City, STATE,
  • Interviewed potential participants to determine eligibility.
  • Completed initial and comprehensive ongoing assessments to determine the needs of the parent.
  • Partnered with community referral sources to promote continuity of care.
  • Coordinated between various entities to manage cases.
  • Worked with community resources to engage family in pro-social activities and help families access services.
  • Promoted healthy child growth and development.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Conferred with parent to discuss options and goals for various services.
  • Identified appropriate community resources and provided referrals for services.
Education and Training
Bachelor of Science: Criminal Justice, Expected in 04/2017
Berkeley College - Paramus New Jersey ,
Master of Social Work: Social Work, Expected in 05/2021
Fordham University - The Bronx, NY

CPR & First Aid Certification

Member, NASW

Member of the American Association of Social Workers

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Resume Overview

School Attended
  • Berkeley College
  • Fordham University
Job Titles Held:
  • Case Manager
  • Resident Advisor
  • Youth Development Specialist
  • Family Support/Family Assessment Worker
  • Bachelor of Science
  • Master of Social Work

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