Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Case Manager professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Responsible self-starter who communicates well and is dedicated to improving the well-being of clients.

Skill Highlights

➢ Competency in Case Management

➢ Supervisory skills ➢

Excellent organizational, interpersonal and communication skills ➢

Ability to recognize and value diversity and respect individual differences ➢

Culturally competent ➢

Ability to identify and access resources needed to support population being served ➢

Ability to work with minimal supervision and meet critical deadlines ➢

Team player, and work well with others at all levels ➢

Ability to exercise good judgment ➢

Successful in establishing personal goals consistent with company objectives/mission/vision ➢ Proficient in Microsoft Applications-Typing Speed-60+wpm

  • Superior communication skills
  • Family therapy background
  • Exceptional problem solver
  • Practiced in family assessments
  • Community Service Award - Organization of the Year 5/02
  • Outstanding Performance Award 5/95
  • Superior Performance Award 8/89
  • Certificate of Distinction All USA Academic Team 5/03
  • Monroe Community College, Rochester, NY
  • Who's Who Among Students in American Junior Colleges 5/01-02
  • National Technology Transfer Center, Wheeling, WV
  • Department of Veterans Affairs, Detroit, MI

Effectively managed caseloads of more than [number] clients at any given time.

Professional Experience
01/2015 to 02/2015 Case Manager Premier Health Partners | Centerville, OH, Completion of Pre-Service Training
04/2014 to 01/2015 Community Engagement Specialist Molina Healthcare Inc. | Houston, TX, Conducted initial intake and assessment of qualifying client families at risk with child(ren) 0-8 years living in target zip codes 33605 and 33610. Assessed the risk and initiate/document appropriate paperwork and files that reflect individualism, cultural competence, family empowerment/support, and safety while maintaining accurate records of services provided with actions taken. Assisted families in identifying resources such as medical, healthcare providers and other resources in the community. Provided appropriate referrals to resources for client services and conducted formal as well as informal supportive counseling. Followed-up with families to ensure scheduled appointments for child(ren's) immunizations screening as well as other services were scheduled ensuring child(ren's) were receiving their vaccines and were up-to-date on their well-being and living healthy. Coordinated and conducted Family Team Conferences (FTC) with each individual family. Taught Life Skills classes and provided participants with knowledge of skills needed to motivate, empower, and enhance self-esteem to become self-sufficient. Completed home visits with participants on a monthly basis. Completion of progress notes on a weekly basis and other documentation for all participants on caseload and followed-up with participants to ensure goals were met. Completion of all ASO requests and Goal Attainment Scale for all participants requesting financial assistance. Partnered with other agencies in the community, and coordinated outreach events in the community.
03/2010 to 01/2012 Comprehensive Adolescent Pregnancy Prevention (CAPP) Program Specialist YWCA Of Rochester And Monroe County | City, STATE, Recruited 34 at-risk youths ages 13-18 into the CAPP Program at East High School to provide comprehensive, age-appropriate, evidence-based, and medically accurate sexuality education to promote abstinence, delay the onset of sexual activity and reduce the practice of risky sexual behaviors among youths. Provided 34 youths with information and access to comprehensive reproductive health care and family planning services for teens to prevent pregnancies, sexually transmitted diseases (STDs), and HIV/AIDS. Taught participants life skills and healthy alternatives to sexual activity to help them develop the skills needed to transition into a more positive and healthy adulthood. Facilitated weekly group sessions with 15-20 youths using the approved curriculums, Teen Outreach Program (TOPS), Be Proud, Be Responsible and Love Notes. Established and maintained working relationship and rapport with parents, grandparents, and legal guardians of teens and participants in the program. Also, maintained working relationship with principal, administrators, counselors, teachers, staff, health care personnel, and outside agencies involved with teens and participant. Attended monthly Student Support Meetings to discuss teens and participants' progress, grades, attendance, educational goals, challenges, and implemented plan of action to overcome those issues. Entered data of students/participant's information and updated Client Track database on a monthly basis. Confidentiality maintained of all information pertaining to participants in the program.
09/2007 to 04/2009 Family Support Services (FSS) - Family Life Coach Wilson Commencement Park (WCP) | City, STATE, Applicant Intake - Assisted in initial intake/assessment, informational meetings and interviewing of prospective applicants. Goal Setting - Completed orientation of new residents to WCP. Completed Individual Program Plan (IPP) with residents within 30 days, monitored and reviewed IPP with all residents assigned to caseload, and monitored progress toward goal on a monthly basis. Case Management - Provided case management to 20 residents assigned to caseload, assisted residents in alleviation of barriers for achieving goals. Followed-up with resident's educational program, employers, and day care as needed. Identified and access resources for achieving goals. Monitored next step housing goals for each resident. Utilized community linkages, referrals and other assistance needed by program participants. Transported residents to scheduled appointments at Department of Human Services (DHS), doctors, schools, and other scheduled appointments when needed. Advocated and coordinated needed services for residents. Completed housing inspections as part of the resident's IPP ensuring apartments were kept clean. Weekly supervision meetings and discussion of case reviews with other Family Life Coaches. Record Keeping - Responsible for completion and accurate resident's files, including progress notes and IPP forms on a weekly basis; completion of monthly systematic reports for the smooth operation of the Family Support Services program.
Education and Training
Expected in A.S. | Liberal Arts and Sciences, General Studies Monroe Community College, Rochester, NY GPA:
Monroe Community College, Rochester, NY 9/98 - 5/03 A.S. - Liberal Arts and Sciences - General Studies
Expected in MS | Clinical Mental Health Counseling Argosy University, Tampa, FL GPA:
Argosy University, Tampa, FL 10/14-Present MS - Clinical Mental Health Counseling Anticipated Graduation Date 12/16
Expected in BS | Social Work Nazareth College of Rochester, Rochester, NY GPA:
Nazareth College of Rochester, Rochester, NY 1/04 - 5/07 BS - Social Work
Expected in Diploma | Information Processing-Secretarial Bryant and Stratton College, Rochester, NY GPA:
Bryant and Stratton College, Rochester, NY 9/78 - 6/79 Business Diploma - Information Processing-Secretarial
FSS CPR Certified CPR American Red Cross Certificate of Distinction All USA Academic Team
Professional Affiliations
Honorary -United States Postal Service Black History Committee
Trauma Focused Cognitive Behavioral Therapy 3/15 On-line Training Course, Argosy University, Tampa, FL Cognitive Processing Therapy 4/15 On-line Training Course, Argosy University, Tampa, FL Findings from an Evaluation of a Family Support and Case Management Program 6/14 for Children from Birth to Age Five who are Raised by Relative Caregivers Children and Traumatic Stress Early Childhood Council of Hillsborough, Tampa, FL Managing Stress for Healthier Babies, Lives, and Neighborhoods 10/09 Perinatal Network of Monroe County and Finger Lakes Health Systems Agency, Rochester, NY Consolidated Supports and Services Broker Institute Training 3/09 Central New York Developmental Services Office (CNYDSO), Syracuse NY Poverty and Violence: Assault on Human Rights 10/08 Rochester Chapter of the Social Welfare Action Alliance, Rochester, NY CPR Certified 10/08 American Red Cross, Rochester, NY Children and Families Exposed to Domestic Violence 10/08 Children's Institute, Rochester, NY Faces of Trauma 5/9 - 10/08 Monroe County Children's Mental Health Conference, Rochester, NY Health Disparities 5/08 Perinatal Network of Monroe County and Finger Lakes Health Systems Agency, Rochester, NY Bridging the Gaps: Supporting Survivors of Domestic Violence through Transitio 4/9-10/08 Alternatives for Battered Women Project Keepsake and Catholic Family Center, Rochester, NY

Basis, Progress, Access, Database, Hiv, Case Management, Inspections, Interviewing, Ipp, Life Coach, Client Services, Community Engagement, Documentation, Healthcare, Secretarial, Mental Health, Administrative Support, American Red Cross, Answering, Arrangements, Award, Billing, Boundaries, Buying/procurement, Cashier, Clients, Closing, Copying, Correspondence, Cpr, Cpr Certified, Customer Service, Data Entry, Faxing, Filing, Incoming Mail, Maintenance, Medicaid, Microsoft Outlook, Office Supplies, Outlook, Payments, Postal, Printing, Processor, Purchasing, Receptionist, Red Cross, Retail Sales, Scheduling, Secretarial Assistance, Secretary, Security, Team Player, Telephone, Therapy, Time & Attendance, Time And Attendance, Travel Arrangements, Typing, Word, Training

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School Attended

  • Monroe Community College
  • Argosy University
  • Nazareth College of Rochester
  • Bryant and Stratton College

Job Titles Held:

  • Case Manager
  • Community Engagement Specialist
  • Comprehensive Adolescent Pregnancy Prevention (CAPP) Program Specialist
  • Family Support Services (FSS) - Family Life Coach


  • A.S.
  • MS
  • BS
  • Diploma

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