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Case Manager Resume Example

Resume Score: 80%

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CASE MANAGER
Summary

Master's prepared Public Health manager with 15 years demonstrated command of Public Health systems. Proven ability to work in dynamic Public Health environment with competing priorities. Developed aptitude for collaborating with cross-systems stakeholders at state and local levels to optimize health and safety outcomes. Demonstrated ability to develop and lead highly qualified Public Health teams.

Skills
  • Leadership and management
  • Critical thinking
  • Cross-sector collaboration
  • Program Development, Implementation and Evaluation
  • Process Improvement
  • Policy Development and Implementation
  • Health Education
  • Lean Six Sigma trained
Experience
Case Manager04/2019 to CurrentAvera Health PlansSioux Falls, SD

Provide nurse case management services to members with complex bio-psycho-social needs to optimize health outcomes. Duties include health assessment, health education, developing collaborative care plans with members, linkages to resources, ongoing support to assist members in reaching their health goals.

Collaborate with multiple disciplines to ensure cohesive care.

Provided member COVID prevention intervention education.

Participated in COVID hotline screening.

Initiated and Developed Special Project.

Manager Home Health and Hospice05/2018 to 01/2019Sanford HealthSioux Falls, SD

Ensured elders and those with disabilities received essential services in order to remain safely in their homes.

Ensured staff had knowledge, skills and abilities to successfully execute job activities in alignment with Sanford mission and vision.

Hired, performed coaching activities, progressive discipline, and employee evaluations

Collaborated with internal and external stakeholders to ensure safe and appropriate care for vulnerable populations.

Performed quality assurance activities through direct contact with patients, direct observation of staff, case conferences, chart reviews, and data analysis.

Successfully completed South Dakota Department of Human Services provider survey.

Coordinated and participated in employee flu vaccines.

Developed and provided skills workshop for external stakeholders

Public Health Program Coordinator02/2008 to 04/2018Ventura County Public Health DepartmentVentura , CA

Provided leadership to professional and non-professional staff serving vulnerable and underserved populations. Responsible for total program oversight in Public Health programs including staffing, assigning clients, monitoring workloads, ensuring excellence in service delivery, hiring, coaching, performance evaluation and progressive discipline. Ensured staff had knowledge, skills and abilities to successfully perform job duties. Developed, provided or facilitated trainings to enhance workforce development.

Conducted quality improvement activities.

Developed process improvement measures that supported delivery of high quality care.

Developed and implemented policies and procedures based on legislation, research and evidence to ensure best practices and optimize outcomes.

Ensured positive working environment through team building.

In collaboration with fiscal analyst, developed and monitored budget. Responsible for fiscal integrity of $3,000,000 budget.

Wrote and submitted monthly, quarterly and semi-annual reports to funders.

Performed Public Health accreditation activities.

Assisted in disease outbreak and disaster response activities.

Coordinated staff and participated in mass vaccine events and Red Cross shelter operations.

Maintained communication with Director of Public Health Nursing regarding program successes and concerns.

Provided Public Health consultation to community task forces.

Collaborated with cross-system stakeholders to enhance health and safety of Ventura County communities.

Met with state and local officials quarterly to enhance program policies, develop benchmarks and quality assurance measures; discuss program successes and challenges.

Chair for Ventura County Child Death Review Team.

Chair for Drug Endangered Child Task Force.

Foundational knowledge of environmental health programs and practices.

Public Health Nurse12/2002 to 02/2008Ventura County Public Health AgencyVentura , CA

Provided Public Health Nursing functions for high risk maternal-child dyads. Provided health assessments, health education, linkages to resources and evaluation of care. Utilized principles of Trauma Informed Care and Whole Person Care delivery models.

Participated in mass vaccination activities.

Collaborated with members of other Public Health and community programs to ensure appropriate and cost-effective care.

Participated in quality improvement activities.

Education and Training
Master of Public Health: Public Health12/2014Des Moines University College of Health Sciences Des Moines, IA
Bachelor of Science: Nursing12/2003California State University - Dominguez HillsCarson, CA
Nursing Diploma: Nursing05/1982St. Joseph Mercy School of NursingSioux City , Iowa
Additional Information

Guest lecturer California State University, Northridge and Channel Islands

Mandated Reporter Trainer for Ventura County Health Care Agency

Conference presenter

Teen Suicide Prevention and PHQ-9 modified training, Ventura County Office of Education, Feb. 21, 2017

The Power of the Public Health Nurse- The Role of the PHN in child welfare- June 27, 2017

Commendation from Ventura County CEO, Michael Powers, March 2016

National Collaborative Leadership Award, National Alliance for Drug Endangered Children, Sept. 2011

Commendation for Excellence in Public Health Nursing , May 2007

Developed Perinatal Grief and Mourning for national training for Veterans Administration Health System

In collaboration developed and implemented "Marijuana in Pregnancy", Funded in part by CA Department of Public Health

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Resume Overview

Companies Worked For:

  • Avera Health Plans
  • Sanford Health
  • Ventura County Public Health Department
  • Ventura County Public Health Agency

School Attended

  • Des Moines University College of Health Sciences
  • California State University - Dominguez Hills
  • St. Joseph Mercy School of Nursing

Job Titles Held:

  • Case Manager
  • Manager Home Health and Hospice
  • Public Health Program Coordinator
  • Public Health Nurse

Degrees

  • Master of Public Health : Public Health 12/2014
    Bachelor of Science : Nursing 12/2003
    Nursing Diploma : Nursing 05/1982

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