case management supervisor resume example with 18 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Skills
Relationship Building
Verbal and Written Communication
Case Management Tracking
Case Needs Assessment
Interdisciplinary Collaboration
Resource Identification
Service Referrals
Case Planning
Decision Making
Calm Under Pressure
Treatment Plans Knowledge
Case Management in multiple areas
Problem-Solving
Organization and Multitasking
Email and Telephone Etiquette
Positive Attitude
Patient Assessment
Experience
Case Management Supervisor, 02/2018 - Current Community Health System – Carlsbad, NM,
Collaborated with multidisciplinary team to establish record of comprehensive patient care plans.
Streamlined discharge planning to create efficient, patient-oriented care strategies.
Coordinated aspects of patient care by cultivating, overseeing and managing team of 7.
Directed and trained highly qualified staff to manage time effectively while keeping patients content and comfortable.
Completed annual assessments of team members to hold staff members accountable to case management objectives.
Coordinated support services and optimized communication between healthcare workers and patients.
Addressed and responded immediately to patient issues to prevent care plan delays.
Initiated patient and family education and discharge planning at admission.
Educated clients in navigating complex health care systems to prevent uncertainty and discontinuities of health care.
Transitioned clients to different providers based on progress or needs.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Maintained up-to-date case records with case activity status.
Discharge Case Manager, 09/2016 - 02/2018 Corvel – York, PA,
Responsible for coordinating the discharge plans for patients on the subacute West Unit of Siskin Hospital
Discharge planning includes coordinating DME, outpatient therapy, home health, hospice, coordinate family training and transfers to other skilled nursing facilities or long term care
Meet with the patient and families to discuss the recommended plans and to address any questions, concerns or problems with the recommendations
Interact with the therapy and medical staff teams to provide an interdisciplinary approach to the discharge
Manage the orthopedic bundled patient program and reporting in conjunction with the
Center for Sports Medicine.
Coordinated support services and optimized communication between healthcare workers and patients.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Maintained up-to-date case records with case activity status.
Monitored and evaluated delivery of services to clients to maintain quality care.
Encouraged clients to articulate expectations and goals for successful rehabilitation.
Transitioned clients to different providers based on progress or needs.
Interviewed clients to highlight needs and develop personalized health care plans.
Front Office Case Manager, 01/2016 - 09/2016 CorVel Corporation – City, STATE,
Responsible for the day to day operations of an outpatient therapy
office
Schedule patient appointments, open new patient files,
contact insurance companies for patient co-pays and prior
approvals for therapy and record in patient computer record
Complete daily filing of patient records
Assist in maintaining the
cleanliness of facility
Meet with supervisor as needed to address
any office or patient issues
Order supplies needed by therapists as
treat their patients.
Case Management Manager, 06/2004 - 11/2015 CorVel Corporation – City, STATE,
Coordinated aspects of patient care by cultivating, overseeing and managing team of 15.
Directed and trained highly qualified staff to manage time effectively while keeping patients content and comfortable.
Consulted with staff on resolution of complex service issues.
Recruited, interviewed and hired volunteers and staff.
Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
Completed annual assessments of team members to hold staff members accountable to case management objectives.
Education and Training
M.Ed: Community Agency Counseling and Guidance Services, Expected in 01/1997 - Clemson University - Clemson, SC GPA: Status -
B.S: Physical Education, Expected in 01/1988 - Lander University - Greenwood, SC GPA: Status -
Additional Information
INTERESTS, ACTIVITIES AND AWARDS:
Team in Training - , 1999, 2000
Beckman Mental Health Outstanding Employee - 2000
Spirit of Recovery Award for Child and Adolescent Services - 2003
4 Time Ironman Triathlon Finisher, 2009, 2012, 2014, 2015
Activities and Honors
4 Time Ironman Triathlon Finisher
Team in Training Participant for Leukemia Society
Beckman Mental Health Outstanding Employee
Spirit of Recovery Award for Child and Adolescent Services
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