case management supervisor and intake coordinator resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Empathetic and compassionate individual with 9 years of Social Work experience searching for a challenging position in the field of social and human services in an effort to fully utilize my acquired Social Worker skills and training set to help people improve and live more productive lives, while making a significant contribution to the success of the organization.

  • Experience linking and providing services to diverse individuals with persistent mental health illness, developmental disabilities, alcoholism, and/or a substance use disorder to a broad range of services
  • Ability to assess, negotiate and advocate on the individual and family’s behalf based on their needs, to access and obtain services and benefits to which they may be entitled to meet their needs to remain safe and self-sufficient in the community
  • Detailed knowledge of available services, programs, benefits and entitlements, including medical, housing, and legal, among other support services
  • Sense of identifying and capturing opportunities based on abilities to evaluate strengths
  • Dedicated, Self-Driven, Focused, and Result-Oriented
  • Thrive in fast-paced environments
  • Ability to meet time-frames and deadlines with the assurance of providing services in a timely and professional manner
  • Committed to ongoing learning
  • Bilingual – Fluent Spanish
Work History
06/2017 to Current Case Management Supervisor and Intake Coordinator Ftmc | Milan, OH,
  • Provide individual and group supervision and development for case management staff.
  • Provide referrals to appropriate community programs and agencies, and coordinate care with other collateral agencies including the DA, Adult Protective Services, and NYC Department for The Aging, etc.
  • Review and individually sign off on all cases, including ongoing review of case files, assessments, and reassessments.
  • Participate and assist in the development and implementation of staff meetings and case reviews.
  • Develop and implement care plans with case managers for all clients.
  • Supervise Data Entry into computerized database and other case related documents.
  • Maintain annual and monthly files, logs, and financial records for the program and prepare for annual audits.
  • Prepare and submit quarterly reports to the Program Director.
  • Prepare employee evaluations.
  • Perform intake activities and assign and maintain caseloads for case managers.
  • Complete intake information in DFTA’s client tracking system within DFTA timeframes.
  • Maintain accurate written records of phone calls related to prospective intakes.
  • Refer to appropriate agencies in the community that might be able to assist the prospective client if he/she is not eligible for DFTA funded services.
  • Be familiar with entitlements and benefits and procedures for applications; especially in working with the elderly population.
  • Attend community meetings and participate in outreach activities.
  • Attend required training for supervisors each year.
  • Interface with hospital social service offices, senior center directors, and senior housing directors regarding services.
  • Other tasks as required by the Program Director, including, but not limited to, assistance in production of special events and projects, etc.
08/2014 to 06/2017 Case Manager Envista | Omaha, NE,
  • Conduct in-home assessment/reassessment with elderly clients and develop comprehensive care plans including assessment of informal and formal supports Provide comprehensive ongoing case management services including information, case assistance, entitlement counseling, referral, supportive contact, advocacy and crisis intervention Maintain written records of contact with clients, including case files, worker logs and computerized client data bases Refer and coordinate activities with homebound meal and homecare agencies Assist agency in outreach activities in the community Familiar with entitlement and benefits and procedures for applications, especially in working with elderly clients Attend training as required including mandatory Department for the Aging training.
05/2010 to 07/2014 Account Specialist INC | City, STATE,
  • Support customers in opening new accounts and upgrading existing services.
  • Quickly and effectively solved customer challenges.
  • Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Lead individual in the customer care department in charge of merchandising/marketing matters.
Expected in 06/2013 to to Bachelor of Social Work | Social Work, Child Welfare CUNY Medgar Evers College, Brooklyn, NY GPA:

GPA: 3.30, Cum Laude & Dean's List

Expected in 05/2017 to to Master of Social Work | Social Work, Clinical Social Work Fordham University, New York, NY GPA:

GPA: 3.63

NYS Certified Mandated Reporter Certified in Course: Child Abuse and Maltreatment/Neglect: Identification and Reporting For NYS
Member of National Association of Social Workers Member of Association of Black Social Workers Organization

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Resume Overview

School Attended

  • CUNY Medgar Evers College
  • Fordham University

Job Titles Held:

  • Case Management Supervisor and Intake Coordinator
  • Case Manager
  • Account Specialist


  • Bachelor of Social Work
  • Master of Social Work

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