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case management specialist resume example with 18+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Seeking a professional position in a criminal justice setting. I am an experienced, organized USAF veteran who is now an experienced case manager. I served in administrative, customer service and investigative intelligence duties for approximately 15 years. I am fluent (near-native ability) in Spanish, and completed a second bachelor's degree in Criminal Justice. Case management in the field of criminal justice, record keeping, data processing, analysis, report-writing, log-keeping, and working with a variety of clients were among my duties in the Maryland Department of Juvenile Services and USAF. I have professional briefing and reporting in both Spanish and English, am organized, and am the ultimate team player. Also, I was an editor, managed quality control for intelligence products, and managed many troops and projects throughout my career. I understand document management, and can coach other people to understand tasks related to job completion and processing. In the Intelligence field, I had many opportunities to give briefings to large groups of high-ranking officers and government officials, requiring subject matter expertise and confidence. I bring communication abilities to your organization that will enable the end user of my products to make informed decisions based on my recommendations. I was a non-commissioned officer in the USAF and supervised, evaluated, and wrote evaluation reports on many subordinate troops who were in my chain of command. I bring the leadership and professional experience required to either work alone or in a team environment.
Highlights
  • Juvenile diversion programs
  • Case management
  • Criminal probation
  • Community service programs
  • Spanish fluency
  • Writing
  • Editing
  • Training
Accomplishments
Scheduling
  • Facilitated innovative on-boarding newcomers program for entry-level employees by scheduling training, performing deployment readiness and processing paperwork 
  • Created classified intelligence products that contributed to successful interdictions in human trafficking operations
  • Coordinated a major fundraising drive for the MS Society on behalf of my squadron, raising several thousand dollars at a walkathon
Experience
01/2015 to Current Case Management Specialist Jazz Pharmaceuticals Plc | , ,
The Department of Juvenile Services is a child-serving agency responsible for assessing the individual needs of referred youth and providing intake, detention, probation, commitment, and after-care services. DJS collaborates with youth, families, schools, community partners, law enforcement, and other public agencies to coordinate services and resources to contribute to safer communities.
Further,  I provide case management services to juveniles in a community or residential setting. Employees implement and coordinate the delivery of services and treatment plans for juveniles on informal supervision, probation supervision, aftercare supervision, detained pending trial or disposition or committed to DJS.
05/2014 to 01/2015 Case Manager Northwell Health | Pleasantville, NY,
  • Meeting with participants face-to-face regularly as required by government contractual obligations
  • Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all recordsConducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes
  • Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program
  • Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant
  • Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants
01/1996 to 09/2007 Linguist/analsyt/technologist/administrator USAF | , ,
  • My background in the investigation, analysis, and reporting on volumes of intelligence data makes me an ideal background investigator.
  • I bring years of experience of using tools to report, organize, and compile reports for action by superiors.
  • I have experience in using research methods, judgment, and analysis to provide a quality product and excellent recommendations on the subjects of investigations.
  • Among my duties was managing the deployment process for my entire squadron, and ensuring compliance with background investigations for the obtaining or renewal of security clearances.
01/1996 to 09/2007 Linguist/analsyt/technologist/administrator USAF | , ,
  • My background in the investigation, analysis, and reporting on volumes of intelligence data makes me an ideal background investigator.
  • I bring years of experience of using tools to report, organize, and compile reports for action by superiors.
  • I have experience in using research methods, judgment, and analysis to provide a quality product and excellent recommendations on the subjects of investigations.
  • Among my duties was managing the deployment process for my entire squadron, and ensuring compliance with background investigations for the obtaining or renewal of security clearances.
  • Transportation records USAF reserve.
Education
Expected in Dec 2013 to to Bachelor of Science | Criminal Justice University of Maryland - University College , , GPA:
Expected in 2010 to to Bachelor of Science | Liberal Arts Excelsior College, , GPA:
Skills
Arts, logging, logistics, managing, enterprise, quality, record keeping, reporting, research, shipping, Transportation

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Resume Overview

School Attended

  • University of Maryland - University College
  • Excelsior College

Job Titles Held:

  • Case Management Specialist
  • Case Manager
  • Linguist/analsyt/technologist/administrator USAF
  • Linguist/analsyt/technologist/administrator USAF

Degrees

  • Bachelor of Science
  • Bachelor of Science

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