case management resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

  • Invoicing and Billing
  • Schedule Management
  • Customer Service Management
  • Employee Development
  • Hiring and Terminations
  • Microsoft Office Suite
  • Training and Coaching
  • Complaint Resolution
  • Recordkeeping and Reporting
  • CRM and Office Management Software
Case Management , 05/2022 to Current
Lifepoint HospitalsSault Sainte Marie, MI,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Experienced in developing technical and cost proposals.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Negotiated agreements with clients for pricing and logistics.
  • Researched competitors and customer business models for sales strategy development.
  • Negotiated contracts and closed agreements to maximize profits.
  • Developed sales strategies and comprehensive understanding of customers' business models.
  • Met, engaged and pursued customers through networking, referrals and marketing.
  • Developed strategic growth plans for new and existing customers.
  • Completed monthly sales audit reports and expense reports.
  • Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives.
  • Generated sales audit reports to track and review performance.
  • Assisted individuals with eligibility for available benefits.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Maintained up-to-date case records with case activity status.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Transitioned clients to different providers based on progress or needs.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Health Unit Coordinator, 01/2018 to 04/2022
Moffitt Cancer CenterTampa, FL,
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to bell or light signal calls to assist patients with needs.
  • Assisted with patient admissions, discharges and transfers.
  • Provided ambulatory care by transporting patients to and from facility.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Restocked unit frequently with necessary medical supplies.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Scheduled medical appointments and transportation for [Type] patients.
  • Transcribed physicians' orders to aid in medical care and minimize medical errors.
  • Prepared detailed reports and unit documentation and distributed completed files.
CNA, 11/2018 to 12/2021
Pih HealthManhattan Beach, CA,
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Used mobility devices to transport patients.
  • Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
  • Documented activities and recorded information in EMR system.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Prepared examination and patient rooms for [Type] procedures, checking supply availability and laying out instruments.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Provided basic care to over [Number] patients per shift, assisting with bathing, changing linens and preparing meals.
  • Administered medications and educated patients and families on correct at-home administration.
Administrative Manager, 04/2016 to 08/2021
Laz ParkingNew Orleans, LA,
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Directed and oversaw office personnel activities.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Delivered comprehensive training to maintain compliance requirements.
  • Identified and solved problems to enhance management and business direction.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Monitored office inventory to maintain supply levels.
  • Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Planned and executed successful corporate meetings, lunches and special events for large and small groups.
  • Recruited and hired talented team members, boosting department skills and expertise in areas of records and file management and [Type].
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Evaluated program performance against expectations.
Education and Training
Master of Science: , Expected in 04/2022
Renton Technical College - Renton, WA
Associate of Science: , Expected in 04/2021
Bellevue College - Bellevue, WA
High School Diploma: , Expected in
Hazen High School - Renton, WA,

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Resume Overview

School Attended

  • Renton Technical College
  • Bellevue College
  • Hazen High School

Job Titles Held:

  • Case Management
  • Health Unit Coordinator
  • CNA
  • Administrative Manager


  • Master of Science
  • Associate of Science
  • High School Diploma

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