LiveCareer-Resume

case management resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

Skills
  • Invoicing and Billing
  • Schedule Management
  • Customer Service Management
  • Employee Development
  • Hiring and Terminations
  • Microsoft Office Suite
  • Training and Coaching
  • Complaint Resolution
  • Recordkeeping and Reporting
  • CRM and Office Management Software
Experience
Case Management , 05/2022 to Current
Lifepoint HospitalsSault Sainte Marie, MI,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Experienced in developing technical and cost proposals.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Negotiated agreements with clients for pricing and logistics.
  • Researched competitors and customer business models for sales strategy development.
  • Negotiated contracts and closed agreements to maximize profits.
  • Developed sales strategies and comprehensive understanding of customers' business models.
  • Met, engaged and pursued customers through networking, referrals and marketing.
  • Developed strategic growth plans for new and existing customers.
  • Completed monthly sales audit reports and expense reports.
  • Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives.
  • Generated sales audit reports to track and review performance.
  • Assisted individuals with eligibility for available benefits.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Maintained up-to-date case records with case activity status.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Transitioned clients to different providers based on progress or needs.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Health Unit Coordinator, 01/2018 to 04/2022
Moffitt Cancer CenterTampa, FL,
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to bell or light signal calls to assist patients with needs.
  • Assisted with patient admissions, discharges and transfers.
  • Provided ambulatory care by transporting patients to and from facility.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Restocked unit frequently with necessary medical supplies.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Scheduled medical appointments and transportation for [Type] patients.
  • Transcribed physicians' orders to aid in medical care and minimize medical errors.
  • Prepared detailed reports and unit documentation and distributed completed files.
CNA, 11/2018 to 12/2021
Pih HealthManhattan Beach, CA,
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Used mobility devices to transport patients.
  • Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
  • Documented activities and recorded information in EMR system.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Prepared examination and patient rooms for [Type] procedures, checking supply availability and laying out instruments.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Provided basic care to over [Number] patients per shift, assisting with bathing, changing linens and preparing meals.
  • Administered medications and educated patients and families on correct at-home administration.
Administrative Manager, 04/2016 to 08/2021
Laz ParkingNew Orleans, LA,
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Directed and oversaw office personnel activities.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Delivered comprehensive training to maintain compliance requirements.
  • Identified and solved problems to enhance management and business direction.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Monitored office inventory to maintain supply levels.
  • Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Planned and executed successful corporate meetings, lunches and special events for large and small groups.
  • Recruited and hired talented team members, boosting department skills and expertise in areas of records and file management and [Type].
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Evaluated program performance against expectations.
Education and Training
Master of Science: , Expected in 04/2022
Renton Technical College - Renton, WA
GPA:
Associate of Science: , Expected in 04/2021
Bellevue College - Bellevue, WA
GPA:
High School Diploma: , Expected in
Hazen High School - Renton, WA,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Renton Technical College
  • Bellevue College
  • Hazen High School

Job Titles Held:

  • Case Management
  • Health Unit Coordinator
  • CNA
  • Administrative Manager

Degrees

  • Master of Science
  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: