Case Management Resume Example
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CASE MANAGEMENT
Summary
Assistant with 2+ years experience in fast-paced environment handling confidential paperwork, administering
medication and providing quality patient care. Efficient and reliable CNA with 2 years experience in a hospital
setting. Assisted with technical nursing treatments, supported diagnostic procedures and charted resident
records. Interested in a full-time role as a nursing assistant in a top-notch healthier facility. Customer-oriented
fast food worker with deep experience with POS systems, food preparation and safety regulations. Dedicated
food service worker proficient in customer service, food handling, preparation and Point of Sale (POS)
transactions. Results-driven Customer Services Representative with proven ability to establish rapport with
clients .Reliable Customer Service Representative with extensive track record in demanding sales and account
management environments.
Authorized to work in the US for any employer
Skills
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Experience
Case Management04/2016 to 04/2017State Of GeorgiaLithonia , GA
- Providing help and advice to customers using your organisation's products or services; communicating courteously with customers by telephone, email and letter.investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints or any major incidents, such as a security issue or a customer having issue with their appliances.
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Correctional Officer III10/2013 to 10/2015Repay Holdings CorporationFort Worth , TX
- Maintain security within the institution and oversee the health and safety of staff and prisoners.
- Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security.
- Maintain visual surveillance of grounds by foot and from a rover vehicle.
- Perform inspections and searches of physical premises and cells, checking for contraband and compliance with regulations; investigate and report unusual circumstances.
- Conduct pat and/or strip searches of prisoners and visitors.
- Observe prisoners directly and indirectly through visual, audio and video monitoring, checking for unusual or abnormal activity, to ensure the physical safety of prisoners, staff and the public.
- Observe and respond to obvious and subtle changes in prisoner conversation or behavior that might be inappropriate or indicate the potential for trouble.
- Monitor radio transmissions between staff in order to respond immediately to directions/emergencies, and to call for security support as needed.
- Provide escort and provide security for visitors.
- Comply with and enforce security procedures for keys, equipment and supplies.
- Operate control room, monitoring and accessing gates, cameras, alarms, and video terminals, operating control panels in response to audio and visual cues and requests by staff.
Customer Service Representative09/2010 to 03/2013Repay Holdings CorporationSalt Lake City , UT
- Effectively managed a high-volume of inbound and outbound customer calls.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Gathered and verified all required customer information for tracking purposes.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed and resolved customer product complaints empathetically and professionally.
Nurse Assistants05/2009 to 07/2010Furnituremart UsaSioux Falls , SD
- Monitored vital signs, such as blood pressure and pulse.
- Read and recorded temperature, pulse and respiration.
- Maintained accurate records of patient care, condition, progress and concerns.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Customer Services Repesentive.
Customer Service Representative03/2008 to 06/2009G.C ServicesCity , STATE
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
Floor Associate08/2007 to 03/2008Burger King RestaurantCity , STATE
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
Education and Training
BA: Criminal Justice and Human Service Nursing Assistants2015University of PhoenixCity, StateCriminal Justice and Human Service Nursing Assistants
High School Diploma: General Studies2008Barber Bee Nursing SchoolCity, StateGeneral Studies
General Studies2007Copperas Cove High SchoolCity, State
Skills
audio, blood pressure, customer satisfaction, Customer Services, customer service, email, inspect, meetings, window, oral hygiene, bathing, patient care, cameras, progress, radio, reading, Read, safety, sales, telephone, video, vital signs.
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Resume Overview
School Attended
- University of Phoenix
- Barber Bee Nursing School
- Copperas Cove High School
Job Titles Held:
- Case Management
- Correctional Officer III
- Customer Service Representative
- Nurse Assistants
- Floor Associate
Degrees
- BA : Criminal Justice and Human Service Nursing Assistants 2015
High School Diploma : General Studies 2008
General Studies 2007
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