case management resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Assistant with 2+ years experience in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care. Efficient and reliable CNA with 2 years experience in a hospital setting. Assisted with technical nursing treatments, supported diagnostic procedures and charted resident records. Interested in a full-time role as a nursing assistant in a top-notch healthier facility. Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Results-driven Customer Services Representative with proven ability to establish rapport with clients .Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Authorized to work in the US for any employer
  • Windows
  • Excel
  • Outlook
  • Communication 
  • Fax machine
Education and Training
University of Phoenix Killeen, TX Expected in 2015 BA : Criminal Justice and Human Service Nursing Assistants - GPA : Criminal Justice and Human Service Nursing Assistants
Barber Bee Nursing School Killeen, TX Expected in 2008 High School Diploma : General Studies - GPA : General Studies
Copperas Cove High School Copperas Cove, TX Expected in 2007 : General Studies - GPA :
State Of Georgia - Case Management
Lithonia, GA, 03/2016 - 03/2017
  • Providing help and advice to customers using your organisation's products or services; communicating courteously with customers by telephone, email and letter.investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints or any major incidents, such as a security issue or a customer having issue with their appliances.
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Repay Holdings Corporation - Correctional Officer III
Fort Worth, TX, 09/2013 - 09/2015
  • Maintain security within the institution and oversee the health and safety of staff and prisoners.
  • Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security.
  • Maintain visual surveillance of grounds by foot and from a rover vehicle.
  • Perform inspections and searches of physical premises and cells, checking for contraband and compliance with regulations; investigate and report unusual circumstances.
  • Conduct pat and/or strip searches of prisoners and visitors.
  • Observe prisoners directly and indirectly through visual, audio and video monitoring, checking for unusual or abnormal activity, to ensure the physical safety of prisoners, staff and the public.
  • Observe and respond to obvious and subtle changes in prisoner conversation or behavior that might be inappropriate or indicate the potential for trouble.
  • Monitor radio transmissions between staff in order to respond immediately to directions/emergencies, and to call for security support as needed.
  • Provide escort and provide security for visitors.
  • Comply with and enforce security procedures for keys, equipment and supplies.
  • Operate control room, monitoring and accessing gates, cameras, alarms, and video terminals, operating control panels in response to audio and visual cues and requests by staff.
Repay Holdings Corporation - Customer Service Representative
Salt Lake City, UT, 09/2010 - 03/2013
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Gathered and verified all required customer information for tracking purposes.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed and resolved customer product complaints empathetically and professionally.
Furnituremart Usa - Nurse Assistants
Sioux Falls, SD, 05/2009 - 07/2010
  • Monitored vital signs, such as blood pressure and pulse.
  • Read and recorded temperature, pulse and respiration.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Customer Services Repesentive.
G.C Services - Customer Service Representative
City, STATE, 03/2008 - 06/2009
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
Burger King Restaurant - Floor Associate
City, STATE, 08/2007 - 03/2008
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Operated the drive-through window and sales register quickly and efficiently.
audio, blood pressure, customer satisfaction, Customer Services, customer service, email, inspect, meetings, window, oral hygiene, bathing, patient care, cameras, progress, radio, reading, Read, safety, sales, telephone, video, vital signs. 

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Resume Overview

School Attended

  • University of Phoenix
  • Barber Bee Nursing School
  • Copperas Cove High School

Job Titles Held:

  • Case Management
  • Correctional Officer III
  • Customer Service Representative
  • Nurse Assistants
  • Customer Service Representative
  • Floor Associate


  • BA
  • High School Diploma

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