LiveCareer-Resume

case coordinator resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I'm an active and resourceful professional with great people skills, with experience covering service coordination. My case management skills are transferable skills that can foster into build strong professional relationships, manage schedules, negotiate and resolve any problems. My previous co workers have commended me on my ability to handle conflicting objectives. With my excellent interpersonal and problem-solving skills, I believe I would make a great asset to the team.

Skills
  • Maintaining safe environments
  • Early childhood education
  • MS Office
  • Safety and risk assessment
  • Planning and coordination
  • ACS Database
  • Training & Development
  • Administrative support
  • Microsoft Excel
  • Customer support and assistance
  • Patient monitoring
  • HHAExchange
  • Cross-functional collaboration
  • Analytical Skills
  • Staff supervision
  • Incidents management
  • Critical Thinking
  • Performance Management
Education and Training
College of Staten Island of The City University of New York Staten Island, NY Expected in 05/2019 Bachelor of Arts : Sociology And Anthropology - GPA :
College of Staten Island of The City University of New York Staten Island, NY Expected in 01/2017 Associate of Arts : Sociology And Anthropology - GPA :
School For Medical Professions Brooklyn, NY, Expected in 06/2011 High School Diploma : - GPA :
Certifications
  • Project Management Certification Training -Pending July 2023
Experience
Achievement House & Nci - Case Coordinator
Paso Robles, CA, 06/2022 - 10/2022
  • Completed patient follow-up services, data collection and clinical monitoring and liaised with primary health care providers to deliver coordinated care to patients.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Communicated with patients with compassion while keeping medical information private.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Gulf Coast Jewish Family And Community Services - Case Management Supervisor
Brooksville, FL, 09/2021 - 10/2022
  • Monitor case coordinator success in meeting the Agency assigned performance goals.
  • Assist in the coordination of orientation for new administrative and field staff.
  • Participates and performs on a rotation basis weekend agency on-call when scheduled as per direction of ADCM.
  • Assist Case Coordinators in resolving complaints, case management challenges, incident reports and disputes.
  • Assist the ADCM in the management of client and worker complaints, grievances and-payroll issues.
  • Act as a liaison between all internal agency departments to resolve issues.
  • Assist ADCM with the preparation of performance evaluations.
  • Participate In case conference to evaluate current service plan , discuss specific and related case situation.
  • Collect and analyze data for agency quality improvement activities of Case Coordinators
Little Sprouts - Case Manager Temp.
Stamford, CT, 05/2021 - 08/2021
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Transitioned clients to different providers based on progress or needs.
  • Encouraged clients to articulate expectations and goals for successful rehabilitation.
Ulta Salon, Cosmetics & Fragrance, Inc. - Preventive Case Manager
Lakeland, FL, 08/2020 - 04/2021
  • Provided transparency to clients and support system regarding care provisions and cost of services.
  • Scheduled follow-up home visits post-crisis to evaluate the status of a client.
  • Conducted regular home visits to review and monitor care plans based on clients' needs and program requirements.
  • Encouraged clients to articulate expectations and goals for successful rehabilitation.
ABC Daycare And Preschool Inc - Preschool Assistant
City, STATE, 07/2019 - 07/2020
  • Supported lead teacher with daily classroom activities.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Instructed and assisted students during craft activities.
  • Led support groups to help parents regain and improve parent-child bond.
  • Observed children, using Anecdotal method to record development, interests and skills.
  • Taught children foundational skills such as colors, shapes and letters.
  • Developed professional relationships with parents, teachers, directors and therapists.
The Children's Place - Lead Cashier
City, STATE, 05/2013 - 07/2019
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Maimonides Medical Center - Hospital Volunteer
City, STATE, 09/2009 - 04/2012
  • Sat with patients in need of companionship and emotional support.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.

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Resume Overview

School Attended

  • College of Staten Island of The City University of New York
  • College of Staten Island of The City University of New York
  • School For Medical Professions

Job Titles Held:

  • Case Coordinator
  • Case Management Supervisor
  • Case Manager Temp.
  • Preventive Case Manager
  • Preschool Assistant
  • Lead Cashier
  • Hospital Volunteer

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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