Six strong years experience in the logistics and supply chain industry, with a passion to uncover opportunities of innovation and inspiration. Executes tasks in a time-efficient manner using effective management tools and open communication with all levels of management, departments, and customers. Proven skills in analyzing data, fulfilling customer demands and working in a fast-paced environment.
Accurate and detailed
Customer relations specialist
Employee training, development and leadership
Carrier Relations Manager, 12/2015 to Current Johanson Transportation Service – Fresno, CA
Promoted to manage shipment analysis of carriers to uncover
further cost savings and give intelligence such as capacity reports and
on-time shipment reports to better improve logistics operations.
and qualify 50-100 transportation companies a day to handle our
customer's shipment to reduce the amount of risk of potential claims.
Train new team members of company procedures and policies to increase customer satisfaction.
Review and assist with contract disputes.
Work directly with all company logistics coordinators, management, and customers to achieve on-time deliveries.
Carrier Relations Coordinator, 05/2010 to 12/2015 Johanson Transportation Service – Fresno, CA
and reported any performance issues on 3,000 active
carriers in the company database.
Coordinated with insurance companies, logistics brokers and transportation companies.
Produced monthly reports using advanced Excel spreadsheet functions.
Collaborated with IT department on opportunities in creating more efficient reporting.
Reviewed and updated client contracts into database.
the position and responsibilities of department manager in their absence to ensured that the office operated normally.
Intern, 03/2010 to 05/2010 Johanson Transportation Service – Fresno, CA
Instituted a new department to
carrier database by profile updates that increased the carrier usage by 30%.
50-75 carriers a day to increased carrier volume.
potential new carriers for brokers in target pickup areas.
with all company divisions of available carrier equipment for their customer's shipments
Bachelor of Science: Business Administration, California State University, Fresno - Fresno, CA Major:
Business Option: Logistics and Supply