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cargo trainer resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Talented Training Specialist well-versed in leading individual and group training devoted to topics like Cargo Warehouse and Cargo Office. Motivational leader with quality-driven and innovative approach. Looking to offer 4 years of experience in Cargo to new role with room for advancement. High-energy Trainer familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes 5 years of experience in training, teaching and mentoring professionals in corporate environments. Dynamic Trainer with 5 years of comprehensive experience teaching knowledge and skills to organization's staff members. Patient and cooperative professional familiar with successful teaching methodologies. Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. Bringing 5 years of experience assessing training needs and conceptualizing training materials. Experienced Instructor/ Customer service offering 8 years demonstrated record of achievement in Aviation Industry. Highly effective at teaching both groups and individual students about Air Cargo and Customer service.

Skills
  • Online-Based Education
  • Presentations and Demonstrations
  • Cargo Technique Training
  • System related training Mastery
  • Role Playing
  • Team Exercises
  • Class Lecturing
  • Employee Interviewing
  • Class Scheduling
  • Orientation and Onboarding
  • Virtual Learning Management
Experience
08/2018 to Current
Cargo Trainer Global Aviation Services Buffalo, NY,
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Compiled and analyzed weekly trainee retention reports.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Conducted training classes for employees on features and operation of products, client tools and processes.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Monitored training effectiveness through observation and metrics analysis.
  • Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
  • Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
  • Worked with subject matter experts to validate relevancy of content.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Conducted site visits and follow up to verify progression and development of personnel.
06/2016 to 08/2018
Passenger Service Supervisor Unifi Philadelphia, PA,
  • Managed gate, ramp and cabin services for each flight.
  • Oversaw employee work schedules and delegated daily assignments.
  • Utilized PA system to announce departures and changes to landings.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.
  • Keyed passenger information into ticketing reservation system to process boarding passes.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Operated computerized system to handle ticketing and check-ins.
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
  • Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
  • Coordinated with internal resources to process passenger information and dispatch flights on time.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Interpreted identification labels and tags to properly route baggage and cargo.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
11/2014 to 06/2016
Passenger Service Agent Jet Airways City, STATE,
  • Greeted passengers and provided boarding instructions.
  • Collected baggage charges and accepted baggage for check-in.
  • Managed gate, ramp and cabin services for each flight.
  • Utilized PA system to announce departures and changes to landings.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Operated computerized system to handle ticketing and check-ins.
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
  • Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
  • Interpreted identification labels and tags to properly route baggage and cargo.
  • Coordinated with internal resources to process passenger information and dispatch flights on time.
  • Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
  • Carried and operated radio or pager to communicate with airport personnel.
Education and Training
Expected in 06/1999 to to
Bachelor of Education:
C. H. Shah College - INDIA,
GPA:
Expected in 06/1998 to to
Bachelor of Arts:
KSN College of Arts - INDIA,
GPA:
Activities and Honors
  • DR1 - Instructor certified by Port Authority
Accomplishments
  • Promoted from Trainer to Training Manager, in less than 12-months.
  • Led team to achieve 100% compliance, earning recognition from upper management and financial reward.
  • Recognized as Employee of the month more than once for outstanding performance and team contributions.
Certifications
  • Dangerous Goods acceptance Specialist (IATA)Training - 2020
  • Train the Trainer for United Airlines Cargo Initial Training - 2018
  • Train the Trainer program by Swissport-2018
Languages
English:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • C. H. Shah College
  • KSN College of Arts

Job Titles Held:

  • Cargo Trainer
  • Passenger Service Supervisor
  • Passenger Service Agent

Degrees

  • Bachelor of Education
  • Bachelor of Arts

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