Well trained and experience individual with exceptional customer service knowledge in resolving issues and retaining our customer base and repeat service. Positive, upbeat self-starter that is proficient in leading daily operations and achieving corporate goals.
Treasurer for The Employee Engagement Team (EET). Act as a liaison between employees and organization. Engage employees through team builders, birthday/anniversary recognition. Quarterly recognition as well as careerer development and other employee engagement programs.
Secured numerous company achievement awards for delivery of exceptional customer service.
Former Real Estate Sales Rep in the states of NJ and GA
Assist in the management of the Delta Cargo Sales Strategic Accounts division. Providing broad base support to the entire Strategic Accounts team. Analysis of monthly data obtained from COGNOS and other industry data. Process eNCI and other travel related matters in meeting customer needs. Organization and preparation of a monthly updated PowerPoint deck, resulting in the team achieve its goals. Maintain the Strategic Accounts share drive. Coordinator the execution of annualized Strategic Account events as well as trade shows and conferences. Analyze data and information from a variety of sources and develop appropriate reporting and analysis to assist with Strategic Account management and decision-making. Meet the needs of the team/division as well as our top cargo customers while practicing diplomacy when communicating and working with various departments and individuals at all levels in the Company.
Performed moderately complex computations and clerical duties necessary to prepare routine payroll information for computer input and adjust computer output.
Processed exception items and those requiring special handling.
Responded to inquiries from employees regarding salary deductions and other adjustments.
Prepared, maintains, and compiles various statistical and payroll records.
Maintained employee records on the company's human resources information system (HRIS).
Required to compute wages, vacations, terminations, and special payroll needs utilizing the computer system.
Handled all work associated with ticketing and making reservations.
Provided exceptional customer service during high-pressure situations.
Greeted customers, assessing needs, explaining available technology alternatives and directing them appropriately. Followed and enforced security and hazardous material regulations to ensure the safety and integrity of customer. Provided information, reservations, and ticketing services to customers at ticket counter and gates. Boarded and deplaned passengers, including tagging and lifting baggage to a bag belt for delivery to the ramp. Dispatched flights on time. Increased on time performance and profit shares. Practices safety-conscious behaviors at all times. Recruited and trained 6 new members of the guest service team.
Provided direct customer helpdesk support for all fares customers across all products. Responded to customer inquiries and incident reports via helpdesk tracking tool. Coordinated with internal technical helpdesk in case of system outages or software application problems. Analyzed fares data from multiple sources and translate into custom inputs for database and pricing software applications. Monitored system processes and data loads to ensure data integrity. Simulated or recreated customer problems to resolve operating difficulties. Knowledgeable of ATPCO and IATA fares data processing.
Processed incoming customer calls including booking reservations.
Answered questions regarding schedules and fares. Managed flight information, customer service, airline tariffs and taxes, schedules and methods of payment for air transportation. Processed 80-90 reservations day. Improved customer service ratings through follow up feedback, and one call resolution.
Increased airline revenue, profits and market share through up selling, surveys, exceptional customer service.
Interviewed applicants through telephone contact and face-to-face interviews. Reviewed curriculum, and touring facility with prospective students. Discussed accreditation, placement assistance. Monitored enrollment activities and updating/tracking leads, including personal developed leads. High record of achievement by remaining top in the region. Prove ability to interact effectively with students, staff, and faculty. Displayed heavy recruiting, telephone, and interviewing skills.
ADP, Apollo, Ceridian, Citrix, Sabre, Worldspan, COGNOS, MPS, Data processing, Employee relations, PointPoint, Word, Peoplesoft, QuickBooks, Recruiting,Type 50 WPM.
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