Dedicated health care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm believe organized an dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
E-Clinicals EMR, Epic EMR, HCPCS, ICD-9/10, and CPT-4 Coding, Microsoft Office, and Excel
Work History
Care Team Associate II, 07/2018 - Current Humana Inc. – Friendswood, TX,
Greets patients and engages in friendly conversation with patients and guests effectively communicate approximate wait times, Assists patients in resolving patient service or clinical issues as needed.
Answers telephones in professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes initiative to resolve all patient concerns and issues.
Check patients in and out collects co-payments and provides patient receipts. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of day reconciliations. Makes reminder and “no show” calls. Prints schedules and confirms appointments. Sends correspondence to patients’ residences in order to remind, recall or reschedule appointments.
Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing appointment date and time reminders, providing directions to the specialist’s office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed.
Maintains effective communication with patients, families, peers and other members of the health care team.
Demonstrates good judgment, discretion and ability to problem solve. Contributes to a cooperative, friendly and mutually supportive work environment.
Performs a variety of patient care functions based on age-specific needs using age appropriate communication techniques. Patient care functions include but is not limited, to the following: physical examination preparation, personal history/medications/allergies recording in the EMR, vital signs, phlebotomy, heights, weights, finger sticks, electrocardiograms, head circumference measurements, vision and hearing screening, set up oxygen and suction, pulse oximetry, peak flow testing, Provide PHQ-9 (mental state questionnaire), urine dipstick , and urine pregnancy . Chaperones during patient examinations, as needed. Provides medication verification on recently hospitalized patients and ensures recent labs have been scanned. . Documents pertinent patient care information in the electronic medical record.
Collects and accurately labels specimens. Prepares specimens and required paperwork for collection by affiliated laboratories.
Examination rooms neat and clean. Restocks exam/treatment rooms and medical supply inventory a daily basis.
Completes all necessary forms in an accurate and timely manner.
Adhered to social distancing protocols and wore mask or face shield.
Maintained excellent attendance record, consistently arriving to work on time.
Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
Performs other job-related duties as required.
Medical Assistant/Office Assistant, 08/2015 - 01/2017 Saint Mary's Center – City, STATE,
Saw at least 15 patients a day and administered up to 20 blood draws per day.
Obtained vitals such as height weight and blood pressure.
Collected blood venipuncture through arm legs feet and or hands due to history of drug abuse.
Changed primary care for patients at their request or as needed for services purposes with consent.
Prepared insurance authorizations and referrals for specialty appointments.
Answering phones and took messages as needed gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Completed clinical procedures and gathered patient data for interpretation by physician.
Tested and recorded blood glucose levels.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Medical Assistant/Front Desk Receptionist, 11/2014 - 07/2015 Avicenna Care Medical – City, STATE,
Typically saw 30-40 patients a day and administered 30-40 blood draws daily.
Checked patients in and out appropriately for each physician.
Obtained vitals such as height, weight and blood pressure temperature.
Changed primary care for patients at their request or as needed for service purposes with consent.
Prepared prior authorizations and referrals for specialty appointments.
Answered multiple phone lines and take important messages for each physician.
Scanned copied n filed all patients medical records as well as create charts for new patients.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Completed clinical procedures and gathered patient data for interpretation by physician.
Education
Associate of Applied Science: Medical Assisting , Expected in 06/2013 - ASA College - Brooklyn, NY, GPA:
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