care navigator in business development resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized, dependable, and dedicated sales person with a heart and compassion for people, sales and building relationships. Master at working under pressure and meeting sales goals, handling professional challenges, utilizing time management, conflict resolution, KPI, CRM and contract comprehension, with a desire for and history of teaching others.

  • Salesforce
  • Social Media Manager
  • Sales Coaching
  • Real Estate
  • Sales Management
  • Critical Thinking
  • Conflict Resolution
  • Networking
  • Training Others
  • Handling Objections
  • Engaging + Developing Referral Relationships
  • Conducting Sales Meetings
  • Multi-tasking
  • Leadership
  • Teamwork
  • Databases
  • Microsoft Office
  • Marketing
  • Organizational Skills
  • Team Management
  • Expense Tracking
  • Flexible and Adaptable
  • Advanced Written and Verbal Communication
  • Budget Management
  • Leadership
  • Interpreting physician orders
Work History
04/2022 to Current Care Navigator in Business Development Vail Resorts | Kirkwood, CA,
  • Market House Calls, Home Health, Palliative Care and Hospice Care services by building relationships with 27 accounts, including Physician offices, SNF's, ALF's, and Hospitals in order to receive referrals when their patients need Providence Care's services.
  • Take initiative to think unconventionally on untapped ideas and accounts to increase referrals in House Calls arena.
  • Assist + educate patients and families on care options available through Providence Care, LLC
  • Maintain confidential health information according to state and federal regulations.
  • Help address client complaints through timely corrective actions and appropriate referrals.
  • Offer simple, clear explanations to help clients and families understand the legacy of Hospice Care.
  • Recommend service improvements to minimize recurring patient issues and complaints.
  • Apply administrative knowledge and courtesy to explain procedures and services to patients.
  • Follow document protocols to safeguard confidentiality of patient records.
  • Facilitate communication between patients and various departments and staff.
  • Prepare variety of different written communications, reports and documents.
  • Work flexible hours according to facility, physician and patient needs.
08/2021 to 02/2022 Director of Marketing and House Manager Windermere Real Estate | Florence, OR,
  • Completed new resident check ins, including personal inventory lists, all required ministry, privacy and South Carolina
  • Department of Social Services paperwork in accordance with regulatory guidelines; Monitored weekly house inventory to maintain house needs, while staying within budget; Coordinated volunteer and employee schedules; Studied and taught residents and support staff any required food safety policies implemented by APFUM, Department of Social
  • Services and South Carolina Department of Health and Environmental Control; Scheduled and maintained records for
  • State and local government safety inspections; Managed all house support staff and house volunteers in accordance with applicable standards, policies and regulatory guidelines to promote consistent and positive working environment.
  • Handled conflict according to ethical principles; Identified problems, analyzed information and provided solutions to problems; Controlled all social media posts; Analyzed weekly social media audience focus and growth to increase online reach and increase sales within ministry boutique.
01/2021 to 08/2021 Staff Member Faith Home, Ministry | City, STATE,
  • Improved ministry store by completely revamping store, streamlining inventory and forming relationships with customers to improve sales and customer satisfaction; Completed daily sales reports; Supervised work of residents focusing on timely completion of assigned tasks in very fast paced environment; Completed intakes, inventory lists, and needs assessments upon new resident check in; Worked with women in rehabilitation program to assist and facilitate day-to-day activities to overcome alcohol and/or drug use extending compassion for individual circumstances;
  • Consistently gained trust of residents and fellow staff members by following through with tasks, communicating with courts, families and residents' attorneys; Successfully mediated conflict between residents, by mediating conflict through fair discussion and reaching acceptable resolution.
02/2011 to 11/2020 REALTOR Keller Williams Realty Coastal Area Partners | City, STATE,
  • Prequalified potential Buyers and Sellers, understanding their goals and needs, categorizing transaction readiness;
  • Negotiated sale and/or purchase of real estate to successfully secure ratified contracts on behalf of clients;
  • Communicated with closing attorneys, loan officers, Sellers' mortgage companies, other REALTORS and support staff to ensure all issues were resolved with win-win outcome; Managed CRM systems to increase market reach and repeat clients; Multi-Million Dollar Producer each year actively licensed; Taught new agent classes within Market Center and Board of Realtors.
  • Volunteered with Savannah Area Realtors Board and chaired Board committees throughout the year to coordinate community service projects at local YMCA + low-income homes, plan yearly awards banquet with 400+ attendees, organize holiday Adopt-A-Family consisting of thousands of gifts for hundreds of recipients.
Expected in 12/2007 to to Obtained Georgia Real Estate License | Ben Farmer School of Real Estate, Savannah, GPA:
Expected in 1999 to to | Criminal Justice College of Coastal Georgia, Brunswick, Ga, GPA:

Dean's List

1999 President Phi Theta Kappa Honor Society

1999 President Baptist Student Union

Expected in 06/1995 to to High School Diploma | Brunswick High School, Brunswick, GA GPA:
  • ERA Georgia Rookie of The Year 2007, Top Listing Agent + Top Selling Agent multiple years, Distinguished Sales Society 2007-2018

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Resume Overview

School Attended

  • Ben Farmer School of Real Estate
  • College of Coastal Georgia
  • Brunswick High School

Job Titles Held:

  • Care Navigator in Business Development
  • Director of Marketing and House Manager
  • Staff Member


  • Obtained Georgia Real Estate License
  • High School Diploma

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