LiveCareer-Resume

care navigator resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Hard-working, college student with customer service experience looking for a position that influences strong
administrative and communication skills into an advanced role. Able to work independently. Reliable in maintaining organized and updated records according to latest compliance protocols. Reliable employee seeking Executive Assistant position. Offering excellent communication and good judgment.

Skills
  • Verbal and written communication
  • Standard office procedures and practices
  • Inquiry Response
  • Video Conferencing Software
  • Meeting Minutes
  • Planning and Coordination
  • Detail-Oriented
  • Discrepancy Resolution
  • Recordkeeping and Documentation
  • Task Prioritization
Education
Associate of Science: Mathematics, Expected in 03/2025
-
Evergreen Valley College - San Jose, CA
GPA:
Status -
High School Diploma: , Expected in 07/2018
-
Oak Grove High School - San Jose, CA
GPA:
Status -
Work history
Care Navigator, 03/2022 - Current
Crossover Health Brownstown Twp, MI,
  • Utilized Microsoft Word to edit, create and save confidential documents.
  • Maintained confidential health information according to state and federal regulations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard the confidentiality of patient records.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Collaborated with team members to achieve target results.
  • Monitored company inventory to keep stock levels and databases updated.
  • Identified gaps in care and assist in the closure of gaps.
  • Use variety of techniques to provide excellent patient care.
  • Devoted particular emphasis to punctuality.
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicate with clients, and updated client records.
  • Provide clerical support to company employees by copying, faxing, and filing documents.
Associate Banker, 03/2021 - 03/2022
Bank Of Blue Valley Lubbock, TX,
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Opened, closed, and updated accounts for clients.
  • Completed highly accurate, high-volume money
    counts via both manual and machine-driven approaches.
  • Managed portfolio of accounts and monitored for issues in need of attention
  • Standard office procedures and practices
  • Learn to read and comprehend digital documents
  • Determine needs of clients and offer proper referrals
  • Developed tailored solutions to meet individual banking needs.
  • Perform mathematical calculations.
  • Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
  • Helped clients protect assets through variety of strategies.
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Documented transactions and moved, deposited, or withdrew money accurately to prevent errors.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balanced teller drawers and ATM cash.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Passed our annual audit at 100%
  • Rose branches standing on national level to 2nd tier and from 18th place to 7th
Sales Associate, 03/2019 - 01/2020
Express, Inc. Pleasant Prairie, WI,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained records related to sales, returns and inventory availability.
  • Greeted customers, offered assistance in finding requested items.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
Sales Associate, 09/2018 - 05/2019
Express, Inc. Pooler, GA,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Trained and developed new sales team associates in products, selling techniques and company
    procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
Languages
Spanish :
Native or Bilingual:
Negotiated :
:
English :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Evergreen Valley College
  • Oak Grove High School

Job Titles Held:

  • Care Navigator
  • Associate Banker
  • Sales Associate
  • Sales Associate

Degrees

  • Associate of Science
  • High School Diploma

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