care manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated and compassionate social worker with 20 years of combined experience in behavioral health, homecare, and geriatric care management. Aiming to provide individual therapy to adults who are struggling with anxiety, depression, grief, and life transitions. Drawing from a range of evidence-based therapeutic approaches and tailoring each session to meet the unique needs of each client, with an ultimate goal of helping them develop the skills and insights they need to lead fulfilling, meaningful lives.

  • Individual psychotherapy with adults
  • Cognitive Behavioral Therapy
  • Acceptance and Commitment Therapy
  • Psychodynamic Therapy
  • Therapeutic Hypnosis
  • Coordination of services
  • Skill-Building Assistance
  • Bilingual in Russian
Director of Concierge Services, 05/2021 to Current
CarefirstCumberland, MD,
  • Conduct comprehensive psychosocial assessments, develop short and long term goals, and monitor progress toward goal achievement to meet unique needs of the aging population.
  • Provide supportive counseling and psycho-education to clients and their families faced with issues related to aging, chronic health issues and mental health disorders, bereavement, caregiver burnout, difficulty coping with life stressors and complicated family dynamics.
  • Develop solutions that emphasize safety, comfort, and convenience in support of aging in place.
  • Provide staff development/training for caregivers, helping them communicate effectively with families and integrate service recovery skills.
  • Build strong ties with community referral sources to reinforce company's reputation of quality care and to improve lead generation.
Part Time Licensed Clinical Social Worker, 12/2022 to 03/2023
Dignity HealthRed Bluff, CA,
  • Remote position providing individual psychotherapy to adults via Telehealth.
  • Performed therapeutic interventions to address issues through the use of evidence based modalities.
  • Guided and empowered clients in development of skills and strategies for dealing with individual problems.
  • Adhered to federal, state, and practice policy and procedures for clinical treatment and documentation of mental health therapy services.
Care Manager, 01/2021 to 04/2021
Dignity HealthEnglewood, CO,
  • Provided in-person clinical assessments resulting in customized plans of care and solutions; assessed for functional abilities and fall risk, home safety, family dynamics, emotional and mental health concerns, memory and cognitive issues, and social isolation.
  • Provided professional oversight of certified home health aides: interviews, matches, coaching and counseling, training, and advocating their needs and concerns to the client, family and/or the company.
  • Assisted clients and families in determining the level of care needed.
  • Communicated and coordinated with professionals and family members regarding daily living needs, medical follow-up, psychological and social functioning.
  • Escorted clients to medical appointments and/or arranged telehealth visits with their healthcare providers.
  • Provided consultation during times of crisis or transition.
  • Collaborated with Arosa care consultants and attended networking events to expand referral network, promote the company and maximize homecare/care management referrals.
Director of Social Work and Care Management, 02/2009 to 01/2021
  • Conducted client assessments focused on problem identification and solutions.
  • Provided emotional support to clients and their families with issues related to aging.
  • Implemented conflict resolution strategies to help clients/families and caregivers resolve interpersonal issues.
  • Linked clients to resources in the community.
  • Fostered caregivers' engagement and companionship skills to enhance quality of interactions with clients.
  • Supervised, trained, and supported caregivers in their work environment to reduce burnout, ensure quality care and increase caregiver retention.
  • Taught a class of future home health aides about grief, bereavement and cultural diversity.
  • Supervised an MSW student.
LCSW, 05/2008 to 01/2009
Company NameCity, State,
  • Provided psychotherapy and hypnotherapy to clients suffering from a wide range of mental health conditions including: Depressive Disorders, Anxiety Disorders, Adjustment Disorders, sleep disturbance, PTSD, bereavement, and more.
Clinical Social Worker, 07/2001 to 10/2006
Company NameCity, State,
  • Conducted intake screening and psychosocial evaluation of clients ages 5 and up.
  • Diagnosed disorders according to DSM-IV criteria and used ICD-10 codes for documentation.
  • Offered therapeutic modalities including individual, family, couple, and group therapy.
  • Made routine home visits to homebound clients to provide psychotherapy.
  • Communicated and collaborated with family, collateral, and other agency staff on behalf of clients.
  • Developed and implemented Medicaid and Managed Care service treatment plans.
  • Maintained daily process notes in keeping with agency protocols and standards.
  • Supervised an MSW student.
Education and Training
Care Manager Certified (CMC): , Expected in 2021 to National Academy of Certified Care Managers - ,
Advanced Clinical Hypnotherapist: , Expected in 2008 to The Institute Of Hypnotherapy - Edison, NJ,
SIFI: Field Instructor for Social Work Students, Expected in 2005 to State University of New York At Stony Brook - New York, NY,
Master of Science: Social Work, Clinical Practice, Expected in 2001 to Columbia University School of Social Work - New York, NY,
Bachelor of Arts: Psychology, Expected in 1999 to New York University - New York, NY,

Magna Cum Laude

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Resume Overview

School Attended

  • National Academy of Certified Care Managers
  • The Institute Of Hypnotherapy
  • State University of New York At Stony Brook
  • Columbia University School of Social Work
  • New York University

Job Titles Held:

  • Director of Concierge Services
  • Part Time Licensed Clinical Social Worker
  • Care Manager
  • Director of Social Work and Care Management
  • LCSW
  • Clinical Social Worker


  • Care Manager Certified (CMC)
  • Advanced Clinical Hypnotherapist
  • SIFI
  • Master of Science
  • Bachelor of Arts

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