Care Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Ambitious student looking to pursue a Doctorate of Social work degree, eager to contribute developed knowledge in a Psychotherapy role. Skilled in Case Management and Human Services in clinical settings. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings.

  • NYS child abuse and neglect mandated reporter
  • Mental Health First Aid
  • Narcan administration certified NYS 2017
  • Intermediate Microsoft Office/excel/PowerPoint, PSYCKES,EPACES,Choices OPWDD
  • Counseling
  • Documentation
  • First Aid
  • Microsoft Office
  • Research
  • Treatment Planning
  • Case Management
  • Behavioral Health
  • Community Health
  • Long-Term Care
  • Medicare Knowledge
  • Medical Chart Documentation
  • Scheduling
  • Data Entry
  • Rehabilitation
  • HIPAA Compliance
  • Quality Management
  • Managed Care
  • Social Services knowledge
  • HIPAA Regulations
  • Patient Evaluation
Care Manager, 11/2017 to Current
Cleveland ClinicHiram, OH,
  • Worked with supervisory medical staff to review cases and improve care.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Case Manager, 06/2017 to 09/2017
Northwell HealthEast Northport, NY,
  • Determine participants’ requirements, services and program enrollment.
  • Developed and implemented individual service plans (ISP) and ensure that participants are engaged regularly.
  • Reviewed both individual service plans (ISP), individual education plans (IEP) and habilitation plans on a periodic basis.
  • Provide advocacy for Consumers by protecting and upholding their rights and ensuring that their living environment is safe.
  • Assist with obtaining and maintaining benefits such as SSI and SSD and ensure the continuity of Medicaid coverage.
  • Maintain caseloads as assigned by supervisors, ensuring that each case receives the attention that it requires.
  • Oversee and maintain the monthly billing of services, ensuring that bills are submitted on time.
  • Ascertain participants’ satisfaction, ensuring that all services are provided in a timely manner, and that appropriate feedback is received.
  • Worked with Developmental disability population including adolescents’, adults and seniors.
  • Provide case management services including but not limited to: weekly and monthly progress summaries, quarterly assessments, quarterly care planning, counseling, outreach, case conferences, advocacy, and referrals (on-site & off-site) and discharge planning.
  • Completes initial assessment and quarterly reassessments on all assigned clients in a timely manner, in-order to develop individualized treatment goals for each client.
  • Establishes treatment goals and objectives with clients as part of the interdisciplinary team.
  • Coordinate transitional care from inpatient service to other settings as per care plan..
Case Manager, 10/2012 to 06/2017
Northwell HealthHauppauge, NY,
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Coordinated resources from diverse providers for intervention plans.
  • Optimized program resource utilization to prevent unnecessary hospital admissions.
  • Coordinated between various entities to manage cases.
Education and Training
MSW: Social Work, Expected in 05/2021
Fordham University - Bronx, NY
B.A: Sociology, Expected in 2018
A.A.S: Human Services, Expected in 2015
Bronx Community College - Bronx, NY
Bilingual in Spanish
  • NYS child abuse and neglect mandated reporter Training - 2021
  • Mental Health First Aid - 2020
  • Certified Narcan administration - 2020
  • Certified Trauma-Focused CBT, in Children and Adolescents - 2021
  • Certified Behavioral Analyst, JCCA NY - 2019
Volunteer work
  • Provided emergency logistical assistance to the Food Bank for NYC, during the Hurricane Sandy Natural disaster, in conjunction with FEMA, The Red Cross and the City Council.
  • Experience volunteering as a Director for COSIA organization (2012), in the capacity of Diversity and membership chair, this Organization was built on empowering sisterhood and leadership.
  • Assisted with the Start up Non for Profit "Take care of Harlem" (2015), to provide over 500 meals to the Homeless population in Harlem, NYC.
  • Provided Mentorship to troubled youth at the Big Brothers & Big Sisters of NYC. (2011)
  • Provided Peer Mentorship to Young Adults at "Streetwise Partners" with success development, through guidance and program support. (2010)
  • Contributed to campaigns and Activist work for Housing works (HIV+ population), The Food Bank for NYC (Food insecure Population), NAMI (Mental Health Population), BLM (Human rights).
  • Continuously worked alongside Meals on wheels and Catholic Charities, to provide Meals to seniors and the physically disabled.
  • Supervised staff in Charity functions/ fundraisers such as Beygood, The Food Network "Can Goods Awards".
  • Provided Per Diem Behavioral Therapy and skill building, to Children in the NYS Foster care system, through JCCA NY.

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Resume Overview

School Attended
  • Fordham University
  • Bronx Community College
Job Titles Held:
  • Care Manager
  • Case Manager
  • Case Manager
  • MSW
  • B.A
  • A.A.S

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