Care Manager resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Ambitious student looking to pursue a Doctorate of Social work degree, eager to contribute developed knowledge in a Psychotherapy role. Skilled in Case Management and Human Services in clinical settings. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings.

  • NYS child abuse and neglect mandated reporter
  • Mental Health First Aid
  • Narcan administration certified NYS 2017
  • Intermediate Microsoft Office/excel/PowerPoint, PSYCKES,EPACES,Choices OPWDD
  • Counseling
  • Documentation
  • First Aid
  • Microsoft Office
  • Research
  • Treatment Planning
  • Case Management
  • Behavioral Health
  • Community Health
  • Long-Term Care
  • Medicare Knowledge
  • Medical Chart Documentation
  • Scheduling
  • Data Entry
  • Rehabilitation
  • HIPAA Compliance
  • Quality Management
  • Managed Care
  • Social Services knowledge
  • HIPAA Regulations
  • Patient Evaluation
11/2017 to Current Care Manager Cleveland Clinic | Hiram, OH,
  • Worked with supervisory medical staff to review cases and improve care.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
06/2017 to 09/2017 Case Manager Northwell Health | East Northport, NY,
  • Determine participants’ requirements, services and program enrollment.
  • Developed and implemented individual service plans (ISP) and ensure that participants are engaged regularly.
  • Reviewed both individual service plans (ISP), individual education plans (IEP) and habilitation plans on a periodic basis.
  • Provide advocacy for Consumers by protecting and upholding their rights and ensuring that their living environment is safe.
  • Assist with obtaining and maintaining benefits such as SSI and SSD and ensure the continuity of Medicaid coverage.
  • Maintain caseloads as assigned by supervisors, ensuring that each case receives the attention that it requires.
  • Oversee and maintain the monthly billing of services, ensuring that bills are submitted on time.
  • Ascertain participants’ satisfaction, ensuring that all services are provided in a timely manner, and that appropriate feedback is received.
  • Worked with Developmental disability population including adolescents’, adults and seniors.
  • Provide case management services including but not limited to: weekly and monthly progress summaries, quarterly assessments, quarterly care planning, counseling, outreach, case conferences, advocacy, and referrals (on-site & off-site) and discharge planning.
  • Completes initial assessment and quarterly reassessments on all assigned clients in a timely manner, in-order to develop individualized treatment goals for each client.
  • Establishes treatment goals and objectives with clients as part of the interdisciplinary team.
  • Coordinate transitional care from inpatient service to other settings as per care plan..
10/2012 to 06/2017 Case Manager Northwell Health | Hauppauge, NY,
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Coordinated resources from diverse providers for intervention plans.
  • Optimized program resource utilization to prevent unnecessary hospital admissions.
  • Coordinated between various entities to manage cases.
Education and Training
Expected in 05/2021 MSW | Social Work Fordham University, Bronx, NY GPA:
Expected in 2018 B.A | Sociology YORK CUNY COLLEGE, Queens, NY GPA:
Expected in 2015 A.A.S | Human Services Bronx Community College, Bronx, NY GPA:
  • NYS child abuse and neglect mandated reporter Training - 2021
  • Mental Health First Aid - 2020
  • Certified Narcan administration - 2020
  • Certified Trauma-Focused CBT, in Children and Adolescents - 2021
  • Certified Behavioral Analyst, JCCA NY - 2019

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Resume Overview

School Attended

  • Fordham University
  • Bronx Community College

Job Titles Held:

  • Care Manager
  • Case Manager
  • Case Manager


  • MSW
  • B.A
  • A.A.S

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