care facilitator pacer team resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Enthusiastic individual with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers, coworkers and administration. Accommodating individual with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

  • Verbal and Written Communication
  • Explaining Policy and Procedures
  • Building Rapport and Credibility
  • Quality Standards and Protocols
  • Helpful and Service-Oriented
  • Communicating to Patients and Families
  • Gathering Information from Patients
  • Registration and Scheduling
  • Database Search and Data Entry Skills
  • Patient Confidentiality and Data Security
  • Patient Needs Assessment and Referral
  • Organized and Efficient
  • Administrative and Office Support
  • Calm and Effective Under Pressure
  • Documenting and Recording Information
  • Caring and Empathetic
  • Resolving Problems
  • Microsoft Office
  • Knowledge of Community Services and Programs
  • Organized and Detail-Oriented
  • Medical Terminology
  • Schedule Coordination
  • Bilingual Spanish and English
  • Benefits Explanation
  • Care Plan Recommendations
  • Behavioral/Cognitive Skills Development
  • Teaching, Tutoring and Counseling
  • Positive Reinforcement
  • Curriculum Development
  • Lesson Planning
  • Student Motivation and Engagement
  • Student-Centered Learning
  • Department Leadership
  • Childcare Requirements
  • Classroom Technology Implementation
  • Classroom Safety Practices
  • Time Management
  • Display Setup
  • Customer Service
  • Teamwork and Collaboration
  • Cash Handling
  • POS System Operation
  • Upselling Techniques
  • Returns and Exchanges
  • Payment Processing
  • Building Customer Loyalty
  • Attention to Detail
  • Customer Support
  • Inbound and Outbound Calling
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
Care Facilitator/ PACER Team, 02/2022 - 05/2023
Baptist Children's Homes Winston Salem, NC,

  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Lead Teacher, 08/2021 - 02/2022
Baptist Children's Homes Asheville, NC,
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Evaluated and improved classroom environment to promote ultimate learning experiences.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Created various strategies to engage students and deliver enriching educational opportunities.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
  • Built and strengthened positive relationships with students, parents and teaching staff.
Lead Teacher, 08/2020 - 08/2021
Open Minds Child Development Center City, STATE,
  • Planned and organized variety of activities and field trips to aid mental and physical growth in children.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
Education and Training
Associate of Arts: Early Childhood Education, Expected in 05/2022
Johnson County Community College - Overland Park, KS,
Status -
English :
Native/ Bilingual:
Negotiated :
Spanish :
Native/ Bilingual:
Negotiated :
  • dyadic developmental psychotherapy Training - [2023]
  • CPR Certification exp. feb 2024

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Resume Overview

School Attended

  • Johnson County Community College

Job Titles Held:

  • Care Facilitator/ PACER Team
  • Lead Teacher
  • Lead Teacher


  • Associate of Arts

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