care business office manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Experienced Care Case Manager well-versed in overseeing high case load, maintaining records and supporting court processes. Well-organized with 5+ years' of experience helping residents. clients, children, foster families and biological parents navigate complex system. Skilled in providing specific and knowledgeable care to each family. Skilled at developing and improving relationships, resolving issues, managing conflict, methodical with strong attention to detail and excellent communication skills. Good organization with hardworking mentality and caring approach.

  • Outlook (10+ years)
  • Microsoft word (10+ years)
  • Office/Case Management (4 years)
  • Public health/ Community outreach
  • Medical billing
  • Medical Intake
  • Administrative experience
  • Family/Foster Care processes
  • Relationship building
  • Training & Development
04/2017 to 06/2020
Care/Business Office Manager White House Black Market Lancaster, PA,
  • Manage initial intake calls and leads from potential clients or their family members.
  • Submit client's cares and authorizations to their insurance to make sure they get approve for personal home care services.
  • Conduct a comprehensive assessment of patients' physical, mental, and psychosocial needs.
  • Order medical records along with client's Home Health Certifications and Plan of Care from client's primary doctor.
  • Create and maintain a patient care database by entering new client prospects in a timely manner and updating information as it becomes available.
  • Develop a tracking system for patient care coordination and care management across the continuum of client care.
  • Worked with supervisory medical staff to review cases and improve care.
  • Communicate with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Conducted insurance verification and pre-authorization, procedures and managed patient charts.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Reviewed and recorded progress of patients.
  • Documented plans, findings and results and submitted to employers and insurance carriers.
  • Assisted patients in receiving high-quality, appropriate care with best possible results.
  • Managed all logistics for abuse and neglect cases from start to finish.
01/2018 to 01/2019
Sales Lead Id Tech Reno, NV,
  • Make note of missing styles and sizes while stocking and pull to fill gaps; including seasonally sensitive items.
  • Backstock to the backroom and put away hanging and located apparel.
  • Maintain backroom organization; refresh as needed for seasonal changes.
  • Stay on top of all price change workload (clearance and labels).
  • Support mannequin moments and complete cleaning routines.
  • Maintain fitting room as a service area to generate revenue.
  • Make sure to do guest capture and sign guest up for rewards programs.
  • Closing store and opening store in proper way.
05/2016 to 01/2017
General Coordinator Apis Management Services Allentown, PA,
  • Effective and detailed communication skills to customers as well as other staff.
  • Answer all the incoming calls for any kind of service appoints on vehicles.
  • Setting service appointments, call customer to confirm schedule appointments, update customer account information in the system, greet and check customers in and out, route the calls to the right department, and do extra office works.
  • Accurately complete customer orders through careful attention to details and custom orders.
  • Providing excellent customer service and building customer relations and rapport.
  • Work with Headquarters Toyota on any type of vehicle opening recalls.
  • Managed administrative processes and prepared key reports and documentation.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Managed incoming and outgoing correspondence and packages to support smooth daily operations.
02/2014 to 08/2016
Interview Specialist Martec Research Firm City, STATE,
  • Developed practical and comprehensive lines of questioning to encourage communication with subject of interview.
  • Performed administrative tasks to streamline organizational effectiveness.
  • Drove customer interaction across social media, blog and website posts to fuel digital marketing initiatives.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Used computer-aided telephone interviewing system to record data.
  • Sought out and interviewed appropriate alternative interviewees when designated interviewees lacked necessary knowledge.
  • Communicated survey procedures and objectives to interviewees.
  • Coded and inputted survey results accurately to maintain data integrity.
  • Assisted individuals in filling out applications or questionnaires.
  • Checked all contact information from research subjects for accuracy and implemented it into company's computer system.
  • Verified that interviewees completed survey fully before concluding interview.
  • Supported researchers in planning and executing research.
  • Entered participant data into databases.
  • Interviewed potential participants to determine eligibility.
  • Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
03/2014 to 05/2016
Behavioral Specialist Homes Of Independent Living City, STATE,
  • Develops and/or revises Behavior Support Plans (BSPs) or provides alternate clinical recommendations per assessment findings.
  • Conduct Functional Behavior Assessments, and other assessments as needed to inform Behavior Support Plan and/or services development.
  • Skill in observing, recording, and evaluating adaptive, social, and/or developmental behavior among populations served its causation and effects.
  • Considerable knowledge of the principles & techniques of working with the mentally ill.
  • Ability to plan, implement and monitor a behavior modification treatment program.
  • Ability to establish and maintain working relationships with all levels of staff.
  • Ability to organize and prepare accurate records, charts, and reports and to analyze such information.
Education and Training
Expected in 2012 to to
High School Diploma:
Preble High School - ,
Willing to relocate: Anywhere
Additional Information
  • XXXXXXXXX , Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Preble High School

Job Titles Held:

  • Care/Business Office Manager
  • Sales Lead
  • General Coordinator
  • Interview Specialist
  • Behavioral Specialist


  • High School Diploma

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