Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the automotive industry. Proactive manager and strategic problem-solver with record of achieving profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities while obtaining training, and information, by authorized sales representatives on all new automotive parts, electrical parts, suspensions parts, and interior, and exterior accessories.
Skills
Customer service
Pricing adjustment
Marketing understanding
Sales expertise
Shipment coordination
Problem resolution
Credit card processing
Upselling strategies
Consultation and advisory
Project design
Parts replacement
Fabrication
Technical assistance
Data entry
Experience
07/2007 to Current
Car Sales Consultant & RetailerEdible Arrangements – Windsor, CT,
Designed sales and service strategies to improve revenue and retention.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Decreased costs by negotiating with vendors and suppliers for better prices.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Handled all aspects of business, including accounting and purchasing.
Prepared and filed financial statements such as balance sheets and income statements.
Used troubleshooting methods to identify issues with mechanical tools.
Researched items at other locations to find products requested by shoppers.
Received shipments and signed off on packages, documenting all incoming items in Quickbooks system.
Received shipments and signed off on packages, documenting all incoming items in Quickbook system.
Built long-term relationships with clients through effective selling, dynamic response and minor customizations.
07/2007 to 12/2008
General Manager/Aftermarket Car Parts SpecialistCustom Muffler – City, STATE,
Designed sales and service strategies to improve revenue and retention.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Motivated and led team members to work together to achieve targets.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency, along with hands-on installations.
Decreased costs by negotiating with vendors and suppliers for better prices.
01/2005 to 07/2006
Delivery DriverAloha Automotive – City, STATE,
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Obtained signatures needed to complete and process all paperwork efficiently.
Completed daily pre-trip inspection checklist before first delivery and did vehicle maintenance when required.
Pulled and reviewed daily customer orders to successfully fulfill orders.
Delivered rush merchandise on tight schedules to meet customer targets.
Maintained solid connections with established customers to promote new products.
Operated motor vehicles without accident throughout employment.
Loaded and unloaded merchandise at stores and vendor locations.
Verified sales orders before loading and unloading merchandise.
Resolved customer complaints and adjusted orders.
Handled merchandise in accordance with product handling standards.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Located and selected merchandise to verify against delivery sheet specifications.
Loaded and unloaded trailers as needed.
Completed stock orders as needed.
Education and Training
Expected in 07/2020
Certificate: Autobody Repair & Paint Honolulu Community College - Honolulu, HI GPA:
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