Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Telecommunications to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Talented Detailer skilled at providing automotive cleaning services to various clients looking for a mobile detailing position with an established company.
Entry-level detailing professional eager to provide outstanding service to a vast clientele of car, truck and SUV owners
Skills
POS systems operations
Stock management
OMNI expertise
Merchandising
Customer relations
Issue resolution
Records maintenance
Sales strategies
Customer outreach
Employee training
Excellent time management
Flexible schedule
Relationship selling
Excellent multi-tasker
Cash handling accuracy
Cheerful and energetic
Detail-oriented
Dedicated team player
Barcode scanning
Strong communication skills
Organized
Positive outlook
Reliable and dependable
Approachable
Basic clerical knowledge
Personnel training and development
Education and Training
Comfort High SchoolComfort, TXExpected in 05/2006 ā āHigh School Diploma: - GPA:
Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
Cleaned cars both externally and internally by hand or by use of steamer.
Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
Cleaned vehicle external areas by hand, brush or by operating steamer and power washing equipment to preserve exterior.
Used steam cleaning equipment to remove dirt from engine and engine compartment.
Waxed exterior of vehicles and removed it with soft cloth, buffing to brilliant shine.
Vacuumed car interiors to remove any dirt and debris.
Contacted service manager immediately to address customer issues.
Cleaned car and truck windows and windshields to get rid of water spots.
Wondfo Usa - Delivery, Maintenance and Pick up San Diego, CA, 05/2019 - 08/2020
Secured all doors and windows after hours to prevent theft and trespassers.
Inspected bouncy houses, margarita machines, pop corn machines and snow cone machines to ensure quality and supervised installations to prevent errors.
Completed order forms and collected payments to keep customer accounts current.
Contacted customers prior to delivery to coordinate delivery times.
Consulted with customers to gain feedback and address concerns with products or services.
Safely operated and maintained heavy equipment, including forklifts, stair climbers and pallet jacks.
Obtained signatures needed to complete and process all paperwork efficiently.
Delivered rush merchandise on tight schedules to meet customer targets.
Processed payments by accepting cash, checks and credit card payments.
Verizon Wireless - Sales Representative City, STATE, 03/2018 - 05/2019
Created and implemented store displays, promoting sales and growth.
Followed up after sales to assess satisfaction and identify ongoing requirements.
Prepared and processed contracts and order forms for new and existing customers.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Introduced customers to new offerings and updated accounts.
Strengthened branding initiatives by coordinating annual events to maximize outreach.
Provided customers with recommendations to promote brand effectiveness and product benefits.
Cross-sold additional products and services to purchasing customers.
Built positive and productive customer connections to drive consistent sales.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
Planned and followed through with inventory management for each store.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Greeted store customers promptly and responded to questions with knowledgeable service.
Established new customer accounts.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
AT&T Wireless - Business Assistant Manager City, STATE, 01/2015 - 03/2018
Partnered with General Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions.
Mentored team on effective upselling and cross-selling techniques.
Processed credit and debit card payments and returned proper change for cash purchases.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
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